Client Services Manager

**What is this position about?**

Derivatives Execution and Clearing (“DEC”) Client Services team supports a comprehensive suite of products (Financial & Commodities ETD Clearing, OTC Clearing) and services from Sale & Client Support, end to end on-boarding, post trades services across BNP Paribas Global Listed Derivatives Clearing capabilities.

The role involves:

- Coordination work to on-board new clients
- Client servicing including relationship management, issue prevention and resolution.

**What would be your typical day at BNPP Paribas look like?**

1. BUSINESS & SALES SUPPORT
- Play a support role on business matters such as legal agreements negotiation, credit risk assessments, ad hoc business initiative projects.
- Assisting marketers on their sales effort (e.g profitability check, pricing negotiation, demonstrate BNP Paribas reporting and client portal capability during sales pitches).

2. CLIENT ON-BOARDING

Active coordination and participation with regards to on-boarding process of Clients within the Derivatives Execution Clearing business unit by:
A - Know Your Client (“KYC”) Due Diligence
- To liaise with clients and internal team for the collection of relevant KYC documents.
- To act as point of escalation from internal team for the completeness of all documentation required
- To organize and prepare Client Acceptance Committee (“CAC”) if necessary
- To ensure any conditions raised during the CAC are met
- To facilitate between client, sales team, risk department to ensure necessary information are provided to risk department

C - Client setup definition
- To understand and comprehend new client business and clearing services needs
- To define appropriate set up for clients with relevant stakeholders

D - Legal and operational documentation
- To ensure that client setup is documented accordingly
- To ensure legal and operational documents are executed and file accordingly

E - Internal communication
- To maintain Client onboarding process dashboard up to date at all times
- To ensure that all stakeholders are kept updated at all times and points are taken

F - Client setup go live preparation and monitoring
- To build the client setup
- To define the go-live date with stakeholders
- To coordinate migrations if any
- To coordinate testing with clients if any
- To follow up the first days of activity of any new setups
- To organize a post go live meeting to debrief with the client

G - Process and Administration
- To ensure that all information are logged, recorded and saved properly and accordingly
- To maintain good processes and to write down procedures and to complete to-do lists accordingly

Client Relationship Management / Client Servicing and Support

As a Client Services Manager, an active performance of the main tasks below is required:
A - Client relationship management and Business As Usual tasks
- To Know Your Client (business, organization, setup, request, expectations etc)
- To document client setup and maintain it up to date
- To prepare, organize and participate to Service Level review with client on regular basis, ensure the follow up and keep informed internal stakeholders
- To be day-to-day contact points for clients mainly on queries or change requests, 2nd level support, information etc
- In case of incident impacting the production (system failures etc), to follow up production incidents and assess client impacts and to inform client of any incident impacting the services
- To analyze client setup evolution requests/ needs and to deploy them upon agreement
- To write down and circulate Client Update and Market Update
- To address clients' concerns by liaising with Operation team
- To monitor Client cash balances and coordinate any event of defaults
- To ensure client operational communication when needed
- To ensure that processes are followed up as per agreement
- To ensure billing arrangements are performed accordingly

B - Administration
- To ensure that files, documents and information are saved properly
- To participate in audit
- To ensure proper archiving of documentation and to log it

C - Client Services Function
- To participate pro-actively in enhancing the current processes

**What is required for you to succeed?**
- Bachelor degree at minimum
- Effective, professional & mature communications for client & stakeholder engagement at all level of organization including senior level in all channel (writing, tele conversation, conference call and onsite)
- Experience and knowledge of the Listed Derivatives Clearing business and/or of OTC Clearing derivatives products are key advantages
- Experience and knowledge of back office systems Ubix and/or Murex are key advantages
- Experience in client on boarding role within the Listed Derivatives and OTC derivatives brokerage industry is a key advantage
- Experience in client servicing role and client facing role
- Language skills: English (compulsory), Mandarin (compulsory), Japanese or Korean will be advantages
- Cust