Guest Service Executive

1 week ago


Singapore Copthorne King's Hotel Singapore Full time

**Roles & Responsibilities**

**Position Summary**

Guest Service Executive works closely with Reservation-Housekeeping and manages key areas of the department. A Guest Service Executive is also a core member of the team who manages, assists to oversee sections during the absence of seniors and also guides the Guest Service Agent on guest reservations and handling of arriving guests.

**Responsibilities**

Operations
- To ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
- To welcome and bid farewell to all VIP guests
- To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
- Attend to guests’ requests and thoroughly investigate guest complaints
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

Guest Service
- Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
- To deal with irate guests and find ways to resolve issues to the guests’ satisfaction
- To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the Hotel

**Qualifications and Experience**
- Minimum A levels or equivalent

Other existing and/or new Workforce Skills Qualifications (WSQ)
- Experience in Guest Services, with a strong knowledge of (LEE; Listening, Engagement, Empathize)
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Good communication, guest service and time management skills
- Able to organize, plan ahead and manage workload

Ability to work effectively in an innovative, fast-paced and multi-tasked environment

**Key Competencies**
- Able to work under pressure
- Able to communicate fluently

**Salary**: $1,800.00 - $2,400.00 per month

**Benefits**:

- Health insurance
- Professional development

Supplemental Pay:

- 13th month salary
- Overtime pay

**Experience**:

- Front desk: 1 year (preferred)



  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Responsibilities: Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay Requirements: Good interpersonal skills and positive working attitude Service oriented A good team player Work with passion,...


  • Singapore Treetops Executive Residences Full time

    Overview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, ensuring an enjoyable and smooth stay. Requirements Good interpersonal skills and positive...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Roles & ResponsibilitiesResponsibilities:Attend to guests' needs and enquiries. Handles checking-in and checking-out of guests. Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stayRequirements:Good interpersonal skills and positive working attitude Service oriented A good team player ...


  • Singapore Treetops Executive Residences Full time

    Overview Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities Attend to guests' needs and enquiries. Handle checking-in and checking-out of guests. Provide personalized, warm and attentive service to guests, ensuring an enjoyable and smooth stay. Requirements Good interpersonal skills and positive...


  • Singapore beBee Guest Full time $3,000 - $4,500

    Job Overview">This role is responsible for overseeing day-to-day operations to deliver a high level of service to our guests consistently. It involves monitoring and ensuring the quality of food & beverage, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.">Oversee daily operations to ensure...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    At least 5 Year(s) of working experience in the related field is required for this position. - Preferably Managerial experience in Customer Service or equivalent. **Responsibilities**: - Lead a team of Guest Services staff - Attend to guests’ needs and enquiries. - Handles checking-in and checking-out of guests. - Provide personalized, warm and attentive...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    **Job Description**: **Responsibilities**: - Handle checking-in and checking-out of guests. - Provide personalized, warm and attentive service to guests, always ensuring that guests have an enjoyable experience - Supervise, monitor and evaluate the service standards provided by the Guest Services team - Communicate actively and closely with the team to...


  • Singapore CapitaLand Full time

    **Responsibilities**: **JOB SUMMARY** **Executive, Guest Service** KEY ROLES AND RESPONSIBILITES The Executive, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of...


  • Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    **Roles & Responsibilities** The Hotel Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Hotel Services Executive reports to the Reception Manager and receives coaching, guidance and other duties from the Front Office Manager. **Major...


  • Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Executive focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. He/She supervises the front desk in...