Program Manager

5 days ago

Singapore Microsoft Full time

Microsoft Cloud Operations + Innovation is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

***

Within CO+I, the Data Center Availability Improvement Team is responsible for ensuring the uptime, reliability and availability of Microsoft’s cloud business data centers. Microsoft has a portfolio of data centers globally and the Availability Improvement Team is looking to fill the vital role of Program Manager.

**In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.**

**Responsibilities**:
**Responsibilities**:

- Work with internal Microsoft teams to collect and compile Availability metrics and scorecards for APAC datacenter sites and region.
- Train and coach teams on objective KPIs and drive projects working with Operations site and Regional leadership to establish Availability Improvement initiatives
- Track projects and establish dashboards to provide status of Availability Improvement programs
- Proactively identify trends, cause of defects based on data analysis, make recommendations for cause investigations and project creation for lease and owned sites
- Initiate Technical Service Bulletins (TSBs) for high-risk incidents and containment measures.
- Engage with internal and external partners for funding, approval and implementation of critical infrastructure changes.
- Drive global standardization and consistency of processes, procedures and reports with Operations teams for Quarterly Business Reviews
- Work with Operations EEs and MEs to establish visual standards, process improvement and error proofing systems to drive efficiency with the business.
- Identify and monitor the need for use of new tools to improve the quality of data and analytics.

**Qualifications**:
**Qualifications**:
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- Must have strong lean background with hands-on expertise in continuous improvement
- Must have good understanding of datacenter and topologies or equivalent Mission Critical facility background
- Must have strong analytical skills - must be able to extract and summarize large, complex data from multiple databases and systems
- Must be a team player with ability to influence cross functional team and leadership team in driving process improvement and efficiencies
- Must be able to work with people at all levels of management
- Good communication skills, both written and verbal
- Strong understanding of data analysis tools and techniques such as PowerBI
- Good organizational skills
- Must demonstrate strong attention to detail
- Familiarity with ISO, ITIL standards and procedures

**Education and Background**:
***
- Must have a minimum of bachelor’s degree in Engineering - Electrical, Mechanical, Industrial or other or Equivalent Experience
- Minimum 5-10 years of relevant work experience
- Experience in in datacenter or manufacturing / operations environment
- Good understanding of data visualization tools and techniques

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