Desktop Engineer

**Job Purpose**:
The System Engineer provide Operation System Support (OSS) for production IT systems and support End User Computing. They will also maintain and administrate IT Infrastructure and Systems to ensure the smooth delivery and operation of mission critical ICT Infrastructure and services hosted in local/sites, SG HQ and Public Cloud.

**Responsibilities**:

- Operation System Support (OSS) and End User Computing_
- Provide support and assistance to Helpdesk and other IT team function for troubleshooting, break fixes and serve as Point-Of-Contact (POC).
- Liaise between different stakeholders to ensure smooth operations, support and delivery of IT services for Production IT system support and IT Infrastructure, Telecom, System and Network.
- IT Infrastructure, Telecoms, System and Network_
- Maintain and administrate local/site office IT Infrastructure, Telecoms, System and Network equipment.
- Perform daily and regular preventive maintenance, monitor and report on IT Infrastructure Telecoms, System and Network health to ensure smooth service delivery and BAU and provide oversight on Production IT systems and End User Computing,
- Support, troubleshoot and resolve level 1-2 technical level problems or issues with workaround and escalate to vendor and OEM/Principal IT vendor for support and resolution for Production & IT infrastructure and systems and End User Computing for PC hardware, Enterprise (Corporate) Applications, Telephony and related technology.
- Conduct onboarding, workshop and awareness training for EUC for corporate IT service catalog.
- Backup and Recovery.
- IT General Administration_
- Manage and maintain IT procurement and services for hardware equipment, software, services and subscriptions for End User Computer and Corporate systems.
- Create, maintain, update and improve OSS and EUC process, procedure and work instruction, user-guide, and technical documentation.
- Provide support for internal and external audit, compliance, governance, QMS, ITSM, and related work.

**Job Requirements**:

- Experience & Qualification_
- Diploma or Degree in IT or equivalent.
- 2 or more years of relevant working experience.
- Hands on administration experience in supporting and maintaining IT infrastructure, telecoms and systems.
- Experience in managing and support Linux OS would be a desirable.
- Certification in various IT Infrastructure, Microsoft Technology or Networking technology would be beneficial.
- Critical Knowledge_
- Knowledge in Server hardware and IT Infrastructure and network equipment (Setup/Install/Configure/Troubleshooting/Maintenance)
- Knowledge of Microsoft Active Directory Domain, and File & Print services and various Microsoft centric services and protocols.
- Knowledge of Microsoft Operation Systems (Windows 10, Server 2012/2016/2019) and legacy OSes (Windows 7/XP, Server 2003/2008).
- Knowledge and hands-on with broad understanding of IT infrastructure technology (server, network, telephony, others).
- Knowledge of common networking protocols and services like SMB, DHCP, DNS, SFTP/FTP, File & Print, VPN.
- Skills & Abilities_
- Good analytical problem-solving skills with an innovative approach in providing solutions.
- Team player: ability and willingness to motivate and support other team members
- Good communication skills, both written and verbal.
- “Can-do” attitude, willing to learn, initiative, pro-active and customer-service oriented.
- Flexibility to extended hours or modified schedule to support planned activities or emergency situations and be on rotation standby on-call support.
- Ability to balance day-to-day operations with administrative tasks.

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday