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Euc Engineer

2 weeks ago

Toa Payoh, Singapore Huang He Consultancy Pte Ltd Full time

**EUC Engineer (Roaming)**

**Brief Description**:
Handling EUC, Application, System and basic networking matters
- **Responsibilities**_
- Good knowledge of desktop support for both hardware and software.
- Ensuring user queries or issues are captured and validated for further processing.
- Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
- Follow the SOP and Policy defined.
- Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
- Implementing best practices to reduce time and increase efficiency.
- Incident ownership, monitoring, tracking and communication with all parties.
- Focus on First Call resolution to ensure early closure of tickets.
- Day-to-day onsite IT support for hardware and software issues involving end-user desktops/notebooks, client’s network connectivity
- Preparation of desktop/notebook system image
- User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
- Perform file backup, migration and restoration for end-users' desktops/notebooks
- **Requirements**_
- Higher Nitec and above in Information Technology or related field
- Provide IT technical service desk and onsite support for end-user services
- Support desktops, notebooks, printers and other hardware components.
- **Minimum 3 years of IT (EUC) relevant experience**:

- **ITIL Certification is advantageous**

**Contract Type**: 12 Months (Renewal)

**Salary**: SGD2,800 to SGD3,500

**Location**: Tai Seng & Roaming

**Working Hours**: Office Hours Mon to Fri 9 am to 6 pm

**Commencement**: Immediate

**Job Type**: Contract
Contract length: 12 months

**Salary**: $2,800.00 - $3,500.00 per month

**Experience**:

- IT (EUC) relevant: 3 years (required)

Work Location: In person