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Centre Manager
2 weeks ago
Job description
**Roles & Responsibilities**
- Manage day to day operations of the Training Centre assigned to you is well-managed and daily operations are carried out without any lapses;
- Ensure overall customer service of the reception counter is maintained at a satisfactory level, where visitors visit and leave the space delighted
- Manage staff under your supervision complete their daily operation duties to facilitate class administration processes
- Ensure all transfer and withdrawal processes are completed accurately and timely as per required by the Company and/or Program Partners
- Ensure that all documents submitted meet the standard for invoicing
- Report in a timely fashion, any disruptions, challenges, and non-compliant behaviours that are affecting daily operations at the Training Centre.
**Requirements**:
- Competency in interpersonal and communication skills
- Negotiation skills
- At least 5 year(s) of relevant experience in Supervisory role in Customer Service
- Dynamic individual with service aptitude, passion for service delivery and a proactive approach
- Strong written and oral communication skills, analytical, administrative and interpersonal skills
- A strong team player with positive work attitude and committed to work duties to maintain and exceed the expected service level where required
- Ability to function effectively and multi-task in a fast-pace, dynamic environment
- Support work before office commencement and/or extended hours under staggered shift duty arrangement as well as weekend a must
Pay: $3,000.00 - $3,900.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person