Cargo - Executive Cargo Quality and Systems
2 weeks ago
**Key Responsibilities**
Manage the Cargo iQ certification programme
- Ensure the Cargo iQ programme complies with the IATA Cargo iQ certification requirements
- Support and facilitate the preparation of Cargo iQ audit by external auditors
- Update and maintain Cargo iQ quality manual and training material, and Cargo iQ-related operational procedures in Cargo Procedures Manual (CPM)
Improve quality of cargo handling by Service Providers (Internal)
- Establish divisional KPI of Cargo iQ metrics (shipment milestones: Ready For Carriage/Notify For Delivery);
- Monitor data quality of freight status (Cargo iQ) milestones received from service providers;
- Investigate and review with stations on recurring irregularities and failures to conduct root cause analysis, and recommend corrective measures to improve service handling;
- Administer disputes received from stations regarding Cargo iQ failures;
- Conduct validation and verification tests of Cargo iQ-related messaging with new Ground Handling Agent (GHA), when required.
Improve service quality and experience to Customers (External)
- Regular engagement with Cargo iQ forwarders & Global Partners on data quality issues;
- Generate monthly/cumulative performance scorecards of Cargo iQ metrics to Cargo iQ forwarders and Global Partners;
- Conduct root cause analysis of the failures and data irregularities;
- Recommend and track implementation of corrective & preventive actions taken by the relevant stakeholders;
- Maintain/update Cargo iQ shipment milestones in Encore.
- Support the continued development and enhancement of AXIS to meet any new dynamic requirements and expectations from business units;
- Conduct UAT of any new Cargo iQ-related changes which impact iCargo, AXIS and any operations systems;
- Conduct webinar/workshops when implementing any new updates/enhancements in AXIS to the network,
Represent and participate in the bi-annual Cargo iQ working group - and in at least one of its sub-working groups.
Administrative and project duties as assigned
- Conferences/Events - participate in the Global Ops Conferences and IATA events, when required.
- Ad hoc projects/studies;
- Coordination for system activities affecting operations;
- Conduct integrated cargo warehouse audits.
**Requirements**:
- Bachelor’s degree or equivalent from an university
- Experience in air transport operations
- Possesses excellent analytical and problem-solving skills
- Good communication skills - written, oral and active listening
- Ability to interact and respond effectively with various stakeholders at different levels
- Ability to manage own time & prioritise accordingly
- Ability to work on non-routine problems
- Willingness to actively learn, adapt and adjust as needed
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