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Mobile Game Operation Specialist

2 weeks ago

Singapore APPGURU TECHNOLOGY PTE. LTD. Full time

**Responsibilities**:

- Managing the day-to-day operations of mobile games.
- Monitoring game performance: The game operations specialist monitors game performance to ensure that the game is running smoothly and that players are not experiencing any issues.
- Troubleshooting technical issues: They troubleshoot technical issues and work with the development team to resolve any problems that arise.
- Analyzing game data: They analyze game data to identify trends and make recommendations for improvements.
- Managing game updates: They manage game updates and work with the development team to ensure that updates are released on time and without any issues.
- Managing game events: They plan and manage game events to keep players engaged and excited about the game.
- Community management: They engage with the game community and respond to player inquiries, feedback, and concerns.
- Developing and implementing game policies: They develop and implement game policies, such as rules of conduct and terms of service, to ensure that players have a positive gaming experience.

**Qualifications**:

- Mobile or PC game players, basic understanding of the gaming industry, familiar with various types of video games and mobile games.
- Strong ability of logical thinking. Have a brief knowledge of game designing, development, or operations.
- Experience in one or more operation-related fields, including but not limited to product event designing, gaming experience, data analysis, online communities, customer support, player management, etc.
- Willingness to work with teams, ability to communicate and express in a clear manner, and a strong sense of responsibility.
- Able to communicate in English & Mandarin (to liaise with Chinese speaking associates)