Customer Success Manager

6 days ago

Singapore SALT TALENT SEARCH PTE. LTD. Full time

SALT is hiring Customer Success Manager for a Social Media Client for 8-months & renewable contract role. The role requires both building and delivering success with key clients, by providing the right solutions based on business needs, joint planning, and driving execution through internal cross functional teams and external partners.

**Responsibilities**:

- Develop a comprehensive understanding of clients’ business objectives and offer solutions.
- Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing, and mitigating risks, and removing blockers.
- Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes.
- Build client relationships and trust with senior decision makers across business, technical, customer experience, marketing, and other relevant stakeholders.
- Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience.
- Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction.
- Effectively communicate the feedback internally to identify feature gaps and improvement opportunities.

**Qualifications**:

- 7+ years of enterprise sales and business experience
- Possess executive maturity, presence, and experience in building trust with senior decision makers and articulating business value to key decision makers.
- Experience in leading and driving the entire sales cycle, orchestrating cross-functional teams where necessary, leveraging repeatable offerings that maximize revenue and increase client satisfaction.
- Analytical and problem-solving experience with large-scale systems
- Preferably Mandarin Chinese as this role will collaborate with external stakeholders whose usual business language is Mandarin Chinese (Potential China based clients)

CEI No: R1659595 / EA No: 07C3147

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