Assistant Manager

Established in 1992, the Wee Kim Wee School of Communication and Information (WKWSCI) is the only full-fledged communication school in Singapore and is a world-class centre of excellence with an international faculty, state-of-the-art research laboratories, and global institutional affiliations.

The key responsibilities include:
Admissions Administration- Collaborate with NTU units and partner universities on the timeline and process for admission of incoming graduate students.- Maintain and improve admissions systems and processes.- Participation in physical and virtual outreach, such as information sessions, recruitment fairs, coffee chats, and hosting of collaboration partners.- Conduct admission briefing sessions and provide consultation for potential applicants.-
- Manage and coordinate with various stakeholders on requests for admissions-related information and collate the information for submission/reporting.

Programme Management- Manage the planning and administrative processes for all graduate programmes including student exchange, courses with overseas immersion, and continuing education initiatives.- Oversee timetabling planning and manage enrolment projections in consultation with faculty / Programme Directors.- Oversee course registration and vacancy management as well as provide support to students for course fulfilment.- Oversee the submission of proposals for new and revised courses, curriculum reviews, fee revisions, and related initiatives.- Manage programme teaching requests from faculty, part-time instructors and guest speakers.- Provide timely dissemination of course information, materials, and course programme announcements to students and booking of teaching facilities.- Oversee the annual budget submission in consultation with Programme Directors, and track and monitor the budget and expenditure for graduate coursework and continuing education programmes,- Work closely with the Office of Global Education and Mobility in maintaining overview of exchange mobility for graduate students.- Collaborate with the team to identify and implement improvements in operational processes to enhance effectiveness and efficiency.

Student Administration-
- Manage programme related queries of graduate students through the coursework role-based mailbox, via phone and in person.- Provide academic advising to students in course planning and prerequisite requirements for graduation. Exam Management- Coordinate with course instructors on marks submission, support marks entry for part-time instructors, and oversee the marks checking process.- Prepare reports and related materials for the Board of Examiners (BOE) meeting.- Manage post-examination process including finalised marks submission to NTU Academic Services and manage exam appeals.

Events- Responsible for conceptualising and organising key events/activities for graduate students (e.g. information sessions, brown bag sessions, fireside chats, orientation sessions, pre-convocation events, etc)- Oversee event planning and administration with external parties to ensure the successful execution of each event.- Support university wide events such as convocation ceremonies.

General Administration- Supervise procurement and finance matters like raising purchase orders, invoice payment, and creating jobs for student assistants using internal systems like ARIBA/WSS.- Develop comprehensive data management system to support outreach and collaboration efforts and collection of academic data.- Consolidate academic data and reports for management update.

The key requirements include:
- Good communication and writing skills with ability to communicate and interact well with diverse stakeholders.- Strong people management skills.- Proactive problem solving and adaptability to dynamic environments- Strong organisational and time-management skills, able to plan and prioritise work which may have competing deadlines- Ability to understand and evaluate existing work processes to identify inefficiencies and areas for improvement.- Strong customer service focus with a passion for supporting faculty and students.- Being tactful in service delivery and able to demonstrate empathy whenever necessary.- Self-motivated team player who can work independently with mínimal supervision and work collaboratively with colleagues in a team-oriented environment.- Good sense of initiative and responsibility with a positive work attitude.- Meticulous, organised with a strong willingness to learn.- Ability to handle confidential information.Hiring Institution: NTU