Assistant Manager/manager, Operations Key Account

4 days ago


Singapore APEX LOGISTICS INTERNATIONAL MANAGEMENT PTE. LTD. Full time

This is a senior role handling Key Account operations for all Semicon customers and manage new lane / account implementation as well as manage SOP creation and/or update. The incumbent will attend to all customer reviews and provide adhoc quotations as well as manage customer billing and comprehensive end to end operations planning. This role will also provide leadership to the junior.

**Escalation**
- Act as first point of contact for escalation
- Ensure follow up and closure of escalation by involving relevant stakeholders
- Leading investigation on incident (damage/loss/discrepancy & etc)

**Quotations**
- Provide ad-hoc quotation to customer, origin and/or destination
- Work with Tender Management team on new RFQ

**Documentation & Reports**
- Create and update SOP for new lanes and/or business when require
- Ensure reports are sent to customer in time with accurate data
- Prepare monthly, weekly and/or daily report for customer
- Attending customer business review

**Quality Management**
- Submit 8D to customer in timely manner when requested by customer
- Coordinate 8D information input from relevant origin/destination
- Ensure corrective & preventive actions are efficiently implemented
- Update work instructions when necessary
- Audit preparation and follow up (internal + external)

**Account Management**
- Control overall account profitability
- Develop account by providing competitive quote
- Articulate account performance internally & externally
- Attending to customer query
- Compiling and submission of region billing to customer

**Job Requirements**:

- Diploma / Bachelor Degree in Logistics or Equivalent
- 5 years in 3PL or handling logistics operations
- Experience in Semiconductor operations and customer management
- Knowledge of Airfreight & Seafreight
- Proficient in microsoft office
- Has leadership skills and guide team mates
- Proactive teamplayer with good interpersonal and communications skills
- Able to work independently with minimum supervision
- Chinese language proficiency is required to communicate with Chinese speaking customers and overseas counterparts



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