IT Internal Support

1 week ago


Singapore CYBERARK SOFTWARE (SINGAPORE) PTE. LTD. Full time

**Responsibilities**:

- Monitoring, maintaining, troubleshooting computer systems and networks problems
- Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
- Image computers according to specification using SCCM/JAMF/MDM
- Active directory maintenance
- Office 365 and corporate software related support
- Repair and support equipment as necessary
- Act as the security liaison in the Singapore local office; adhering to the security guidelines and ensuring employees are following the company security policies and procedures.
- Ad hoc tasks and projects as needed

**Requirements**:

- 5 - 8 years prior experience in a helpdesk support role with strong troubleshooting and problem solving mindset
- Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
- Confident in managing relationships with APJ stakeholders across levels and vendors
- Proven operator in processing support requests across APJ amongst other priorities
- Team player mentality in a regional & global team
- Ability to work independently in a fast paced environment
- Can work in flexible hours within a global team

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.



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