Assistant Operations Manager

Control Risks is a specialist risk consultancy committed to helping our global clients build organisations that are secure, compliant, and resilient in an age of ever-changing risk and connectivity.

We have an opportunity available for an Assistant Operations Manager to contribute to a high performing team in winning and delivering Protective Services engagements across the APAC region. The focus of the role will be to actively contribute to Control Risks reputation for excellence in operational delivery of protective services engagements. This is a commercially driven position, working to budgetary targets whilst supporting fast moving business development campaigns - winning business and developing effective and long-lasting client relationships, specifically focused on the event security business.
- Duties will involve:_

**Operational delivery**:

- Manage Protective Services engagements and tasks throughout Asia Pacific.
- Establish rigorous compliance procedures in line with regional and group policy requirements.
- In conjunction with your team members ensure all engagements and tasks are set up correctly from an administrative, contractual and billing perspective.
- Manage and develop a pool of experienced operators and providers throughout the region.
- Set up and support client, departmental and intercompany meetings related to Protective Services opportunities.
- Assist in the vetting process of new operators and providers across the region.

**Business development**:

- Provide first line commercial support in all aspects of business development to ensure that business meets budgetary targets in terms of revenue and profit.
- Attend client meetings and develop effective client relationships to contribute to Control Risks reputation for operational excellence.
- Support/lead on business development opportunities within key sectors as required.
- Support the wider embedded CSC business through the development of PS engagements into opportunities for longer term engagements.
- Ability to develop high quality capability statements and provide support our marketing with SME input.
- Support/lead the complete bid management process, including scoping of opportunities and writing winning proposals

**Requirements**:
**Essential**:

- Good written and oral presentation skills.
- Excellent administrative skills.
- IT skills - Advanced computer literacy (MS Office) and able to maintain online database and intranet platform for use throughout region.
- Ability to assimilate large quantities of new information and work efficiently under tight and often multiple deadlines.
- Good project management skills and ability to work under pressure and prepare tasks on very short notice.
- Proven track-record as a team player, but also ability to work autonomously.
- Able to manage security consultants in operational roles and fill in / cover for short periods.
- Experience of a role managing and prioritising a high workload and working to tight deadlines.
- Understanding of basic commercial metrics - revenue, gross and trading profit.

**Preferred**:

- Close Protection Qualification.
- Counter-surveillance and behaviour detection.
- Security and incident management planning.
- Able to conduct security reviews and make and deliver recommendations to clients.
- Able to conduct close protection tasks, including training high risk environments.
- Deployment experience in Asia Pacific.
- Language skills, Asia Pacific focussed.
- Experience within risk management organisations including the military, police, security service, event industry and/or commercial sector.

**Additional requirements**:

- Regular liaison with other key Control Risks offices, service lines and Protective Services teams.
- On call outside of normal office hours, including working evenings/weekends when required.
- Available to travel across the region at short notice if required.

**Benefits**
- Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
- We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.