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Full-time Customer Service Officer

2 weeks ago

Changi, Singapore National Service Resort & Country Club Full time

**The Job**:

- Handle telephone/walk-in enquiries regarding bungalow bookings and reservations.
Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay.
- Ensure seamless and smooth check in/out of guests/members.
- Collect payment for bungalow rentals and facilities usage.
- Compile and tally cash collected against revenue collection report at the end of the day.
- Raise billing requests as and when required.
- Record, compile and follow-up on lost and found item.
- Generate daily check-in lists for security & housekeeping info.
- Ensure adequate supply of stationeries for smooth daily operations.
- Submit monthly photocopier meter record.

**Requirements**:

- Minimum GCE ‘N’ level with one year experience in similar field
- Customer service oriented
- Possess good interpersonal and communication skills
- Good Customer Service skills & Integrity
- Must be able to perform shift duties and work on weekends and public holidays

**Additional Information**:

- 5-day work week (Mon to Sun)
- Rotating Shifts: 8.30am to 5.45pm / 10.45am to 8pm
- Laundry allowance provided
- Staff transport provided at Tanah Merah MRT station