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Senior Support Engineer
2 weeks ago
**Base Salary**
S$ 6,600 - S$ 8,250 (Monthly) + Bonus
**Company**
An early staged, mission driven company that’s revolutionizing the way companies view IT productivity. The company helps global Fortune 100 companies with scaling next generation enterprise technology support services that accelerate user productivity through enhanced automation and highly personalized user experience.
The goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology enabled support solutions at scale on a global basis.
**Position**
This role will be responsible for supporting systemic issues that have been escalated from the L2 Support Team to ensure ongoing system availability and functionality.
**Responsibilities**
- Work closely with O365 users to troubleshoot and resolve technical issues.
- Application testing throughout the change process.
- Identify trending issues, investigate best solution and communicate with appropriate team members.
- Develop documentation in the form of wikis for user base.
- Monitor, maintain and look for opportunities to optimize and improve systems both for users and for admins/governance teams.
**Requirements**:
- 8+ years of system administration and custom solution development experience.
- One or more Microsoft Office 365 related certifications (example: Fundamentals, Enterprise Admin Expert, etc,).
- Experience with API integrations for daily maintenance tasks, system configuration and custom solution development.
- Experience supporting Google Workspace, Dropbox, Asana, Tableau, Slack or Quipa plus.
- Ability to communicate clearly with end users from a support and training perspective.
- Knowledge of SQL.
- Curious, with the need to continue to learn and expand one’s technical knowledge.
**Benefits**
- Attractive salary in additional to performance bonus
- Learning and development allowance
- Health and wellness stipend
- The company is proud to be an Equal Employment Opportunity employer and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics._
Pay: $6,600.00 - $8,250.00 per month
Schedule:
- Monday to Friday
License/Certification:
- Microsoft 365: Enterprise Administrator Expert certification (required)
Work Location: Remote
