Customer Management Manager

Develop strategies to grow the CRM database across all consumer touch points in the market Drive the CRM distribution strategy, including facilitating any local content creation Partner with IT and external vendors to create the necessary technical infrastructure to support the program Create and implement plans for rolling out the strategy in close...

Roles & ResponsibilitiesKey ResponsibilitiesLead, coach, and manage the customer service team to deliver excellent support across all touchpoints (phone, email, chat, etc.) Develop and implement customer service policies, standards, and procedures to enhance customer satisfaction Monitor and analyze key performance metrics (e.g. response times, resolution...

**Key Responsibilities**: - Develop and implement customer service policies, standards, and procedures to enhance customer satisfaction - Monitor and analyze key performance metrics (e.g. response times, resolution rates) - Handle complex customer inquiries or complaints with professionalism and empathy - Collaborate cross-functionally with operations,...

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission. **Responsibilities**: - Improve customer service experience, create engaged customers and facilitate...

**SCOPE** Reporting to the General Manager, the **Rooms Division Manager**is responsible for the coordination and smooth operations of Front Office, Housekeeping, and Engineering. He/She will strive to achieve highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy and profitability. The incumbent is...

**Job Description**: - Maintains customer satisfaction by providing problems-solving resources. - Gathers customer information thoroughly and effectively, accesses and satisfies client demands - Acknowledges and resolves customer feedback and concerns - Achieves customer service objectives by contributing customer service information and recommendations to...

**SCOPE** To produce an outstanding guest experience within the Banqueting concepts by managing a service team in cooperation with the culinary team. The Banquet Manager / Catering Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximising profit. **OVERALL...

Opening for Customer Order Processing personnel to support clients from various countries including Korea or Australia and NZ. The incumbent will be responsible for a variety of pre and post sales functions, quote to cash and end to end order management Various openings to support different countries: - Supporting Korea Market - Able to speak...

**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

**Customs Manager**: - Location: Singapore, SG- Country/Region: SG- Job Area: Finance- Business Unit: Group Finance**This is an ad for creators of change!** *** **This is for you who wants to have a real impact on creating a healthier planet for our children every day. At Neste, you will be working for the world’s leading producer of sustainable aviation...