Customer Service Manager

1 week ago

Singapore INITIA MANAGEMENT PTE. LTD. Full time
DUTIES & RESPONSIBILITIES:
  • Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
  • Gathers customer information thoroughly and effectively, accesses and satisfies client demands
  • Educates the salon customers based on their real needs during their visit to the shop
  • Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
  • Maintains a positive, empathetic, and professional attitude toward customers at all times
  • Attends to and communicates promptly to address customers' queries at the most excellent approach
  • Acknowledges and resolves customer feedback and concerns
  • Knows products inside and out to answer product queries
  • Communicates and coordinates with team and management
  • Ensures customer satisfaction and increases customer retention
  • Gathers customer satisfaction levels and feedback on customer services for continuous improvement
  • Provides feedback on the efficiency of the operations and customer service process
QUALIFICATIONS:
  • Bachelor's Degree in Business, Commerce or relevant fields
  • Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
  • Consistently well-groomed according to the high appearance standards of the salon and the company
  • High degree of professionalism in customer service
  • Exceptional people skills
  • High standards of customer communication skills
  • Prior experience in the beauty line preferred
  • Ability to stay calm and excellent in handling difficult customers
  • Computer literate

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