Customer Insights Manager

**Job Details**

**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Johnson Controls - Hitachi Air Conditioning was established in 2015 as a joint venture between Hitachi Appliances, Inc. (now Hitachi Global Life Solutions, Inc.) and Johnson Controls International. This union combined Hitachi's innovative technology with Johnson Controls' industry-leading expertise and global network.

Today we are a global brand of premium HVAC solutions, with the most diverse product portfolio in the industry whose goal is for people to live in full harmony in the environment around them. Through the best design, engineering and manufacture of reliable, efficient and high quality systems, we help our customers find the best air conditioning solution according to their needs.

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**Who You Are**

You are a market research professional with at least 8 years’ experience working in a market research, CX or customer insights related functions. Of which you have spent at least 3 years on the ‘client’ side of the profession.

Where some others may see market research as a transactional and tactical function, you see it as a strategic platform for transforming the way organizations think, plan and work. With this philosophy in mind, you will have had some successes and failures in driving wider cultural change in how organizations think about customers, and you will have learnt from those experiences.

You are bold in your thinking - able to problem-solve on your feet, originate new ways of working, and most importantly, speak up for the perspective of the end customer. But while you are not afraid to speak out, you have the maturity, EQ and personality to navigate a multi-cultural workplace.

You probably lead from the front, but you are also careful to spend time persuading and taking people with you.

You are detailed oriented. You are the kind of person who likes to dig deep into a topic and isn’t afraid of amassing large amounts of information, data and opinions. But out of that detail you can build a clear and logical conclusion. In short, you are comfortable navigating the trees, but you never lose sight of the wood.

You are probably not passionate about HVAC, but you are deeply motivated when it comes to engaging customers and deriving insights that can help businesses to be more successful.

Your research skills and knowledge are solid and you are comfortable working with a wide variety of statistical and qualitative analytical methods. But you also know how to meld science with a little art, framing customer research results to tell compelling and actionable stories that can inspire people to act.

For you the end of a project isn’t delivering a research report. Particularly with important projects, you continue to encourage, explain and extrapolate those insights into actions for the business.

You may have been part of larger customer insights teams in the past, but you are comfortable jumping into a job where you’ll be the only professional. That’s because you see yourself less as a team of one, more as a facilitator helping hundreds of other colleagues get inspired to engage, learn and act on what their end customers are telling them.

**What You Will Do**

You will be at the leading edge of one of the most important transformations our organization is making - becoming customer focused.

As the Customer Insights Manager you will be part of our Global Product Marketing team, inside our Global Marketing organization. Bu