Customer Insight Analyst

18 hours ago

Singapore FOCUS SECURITY SERVICES PTE. LTD. Full time

1) Performing customer propensity analysis and using the findings to improve how the business markets itself

2) Managing data and ensuring high-quality insights that benefit organisations and departments

3) Finding ways of capturing and inspecting customer data across multiple sources before communicating findings to other departments.

4) Present data and customer insights and recommendations to Management.

5) Formulate the data analytics strategy based on the strategic objectives of the organisation.

6) Establish data quality control and analytics process standards based on best practices.

7) Advise on the set up of the multi-platform customer measurement infrastructure.

8) Devising actionable strategies from customer insights

9) To track, compile & report customer research metrics derived from multiple data points to support business decisions.

10) Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs

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