Senior Manager Operations Technology

2 weeks ago

Singapore halcyonknights Full time

**Zero Harm** | **Caring **| **One Team **| **Dependable** | **Make a Difference**

**Position Title**

Senior Manager - Operational Technology (Critical Systems)

**Position** Reporting To**

Head of Operational Technology

**Department / Division**

OCMS

**Direct Reports**

3+

**Location**
- 700 Collins Street Docklands**Indirect Reports**

25+

**Budget Accountability**

Nil

**Position Purpose**

To utilise your critical thinking and decision making abilities to identify and lead continuous improvement initiatives across the critical systems teams, provide leadership and be accountable for creating and implement strategic initiatives which standardise and improve the operational performance and outcomes of the critical system team.

This role is accountable for:

- Providing strategic input, planning and leadership to the Head of OT to produce, systemise and implement a standardised operating model and processes across the support teams including budgeting, forecasting and resource and capacity planning and management
- Lead high performing teams of technical and engineering experts ensuring systems are available, maintained and supported and provide governance and oversight of vendor support contracts and performance
- Providing the primary interface for OCMS Operational Technology effort and budget estimating into MTM development processes (both Escrow and non-Escrow initiatives)
- Develop and lead appropriate and standardised monitoring tools, support contracts, maintenance and incident response processes and capability are in place to track maintenance and system performance, minimise operational impact and restore systems to operation quickly and efficiently
- Develop, plan and implement all “transition to support” activities to ensure appropriate processes and systems are in place to onboard upgraded/replaced systems delivered by the Delivery System Renewals area

**Functional Responsibilities**
- Develop and implement processes to manage resource demand to ensure efficient utilisation, commitments are met (including project budget resource recovery), and any deficits are identified and mitigated accordingly
- Define and lead systemised and consistent processes that ensure contracted support services are delivered to contracted SLA/KPI’s and performance requirements
- Actively participate in workshops, planning, design, and integration activities to ensure compliance with MTM standards and provide guidance and direction to broader technology strategies
- Identify, minimise, and manage exposure to any risk associated with supported systems and ensure effective controls are implemented
- Lead, define and implement improvements in the way in which operational systems are managed, maintained and supported, facilitating a continuous improvement culture
- Lead and deliver improvements to the cyber security posture of the critical systems, in conjunction with the OCMS cyber security and associated teams
- Build and lead ongoing stakeholder relationships within operations, infrastructure, project teams, vendors, and service providers to facilitate project deliverables and operational improvements
- Identify staff development, training and competency needs and ensure the training is obtained when necessary and the teams reach appropriate competency levels
- Develop options and make recommendations for the short and long term obsolescence management and ongoing maintenance/support arrangements for the supported systems
- Prepare and present qualitative and quantitative reports, briefings and information on systems performance, trends and identify improvement areas
- Any other duties as specified by manager and this role may require some outside of business hours support (incident escalation) or site attendance.

**Organisational Responsibilities**
- Support Metro’s strategic direction by understanding the plan, your role in delivering our objectives and seeking to exceed Metro’s goals and objectives particularly when it comes to safety and putting the passenger first.
- Uphold and demonstrate Metro's values of Zero Harm, Caring, One Team, Dependable, Make a Difference, and contribute to a culture, which is professional, collaborative, inclusive and respectful.
- Actively contribute to Metro’s Zero Harm (safety and environment) culture by demonstrating our Zero Harm behaviours and seeking to continuously improve on our health, wellbeing and safety practices including being responsible for personal and colleague safety and taking appropriate action on safety or environmental concerns. Deliver on the Zero Harm responsibilities at the employee level.
- Build and maintain positive and collaborative relationships with clients, colleagues, and stakeholders to deliver on business objectives.
- Support the retention of Metro’s rail operator accreditation and delivery on Franchise Agreement commitments.
- Use commercial and financial awareness to make effective decisions that support continuous improv

  • Information Technology Operations Manager

    7 days ago

    Singapore AsiaPac Technology Pte Ltd (from M1) Full time

    Information Technology Operations Manager We are seeking an experienced IT Operations Manager to oversee and optimize IT infrastructure, service delivery, and operational efficiency in a Systems Integrator (SI) environment. The ideal candidate will be responsible for ensuring smooth IT operations, managing technical teams, and maintaining high service...

  • Senior Technology Engineer

    7 days ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Job OverviewMICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. is seeking a highly skilled Senior Technology Engineer to join our team. In this role, you will be responsible for leading the development of advanced technologies and driving innovation across various product lines.Main ResponsibilitiesImprove ASM Yield and DPM through process optimization and...

  • Manager, Information Technology

    2 hours ago

    Singapore TEENET TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    **Job Description**: - Collaborate with the CEO on strategic planning and execution. - Identify new business opportunities, technologies, and markets. - Translate company vision into actionable operational plans. - Oversee daily operations across departments (e.g., Development, IT Infrastructure, Support, Sales, Marketing, HR, and Finance). - Ensure...

  • Operations Coordinator

    6 days ago

    Singapore Sunrise Senior Living Full time

    Sunrise Senior Living is a leader in providing quality care and services to seniors. We are seeking a skilled Maintenance Coordinator to join our team, responsible for the day-to-day operations of facilities management functions in the community.ResponsibilitiesMaintain a safe, clean, and comfortable environment for residentsWorking knowledge of building...

  • Senior Technology Manager

    4 days ago

    Singapore KAIROS GLOBAL SEARCH PTE. LTD. Full time

    KAIROS GLOBAL SEARCH PTE. LTD. is committed to staying ahead of the curve in digital innovation. We are seeking a highly experienced Senior Manager, Digital Transformation to lead our technology-driven initiatives and drive business growth.Key Responsibilities:Develop and execute digital strategies that drive business growth and improve operational...

  • Operations and Technology Manager

    1 day ago

    Singapore INFANT JESUS HOMES AND CHILDREN'S CENTRES Full time

    **Job Summary The role comprises both Operations and Technology functions with the primary function being 70% facilities management and 30% technology. The Operations (Facilities Management) role oversees all aspects of building functions and guarantees the safety and functionality of all facilities, assets and equipment. The duties include negotiating...

  • Process Engineer for Advanced Technologies

    6 days ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Job Summary:We are seeking an experienced Senior Engineer to join our team as a NTI TD Photolithography Process Development Senior Engineer. In this role, you will be responsible for developing and optimizing lithography processes for advanced Replacement Gate 3D NAND parts. You will also be required to quantify benefits of innovative process and/or...

  • Packaging Integration Technology Lead

    5 days ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Micron Semiconductor Asia Operations PTE. LTD. is a world-class global team focused on using our expertise in the relentless pursuit of innovation to enable high-value technology-driven solutions for customers and partners.Job SummaryWe are seeking an experienced Senior/Engineer, Advanced Packaging Integration Engineering to join our Advanced Packaging...

  • Head of Information Technology

    1 day ago

    Singapore TENKUMO TECHNOLOGY PTE. LTD. Full time

    Lead and provide IT corporate shared services for companies locally and overseas. - Develop technical aspects of the company’s strategy to ensure alignment with its business goals. - Lead and manage the IT team in all aspects of IT may it be including IT infrastructure team, Applications/software team, security, system implementation, IT support, and IT...

  • Senior Technology Engineer

    1 day ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE LTD Full time

    Job DescriptionWe are seeking an Advanced Packaging Die Level Technology Engineer to join our Advanced Packaging Technology Development (APTD) team.The successful candidate will be responsible for developing and enabling deployment of assembly processes for advanced packaging technologies to meet performance, cost, manufacturability, quality, reliability,...

  • Information Technology Operations Manager

    1 week ago

    Singapore Lpstech Full time

    Information Technology Operations Manager An IT Operations Manager is responsible for overseeing the daily operations of an organization's IT infrastructure and ensuring the stability, security, and performance of the IT systems and services. This includes managing IT teams, ensuring operational efficiency, handling IT service delivery, optimizing system...

  • Associate Director, Tgs Business Partnering and Service Delivery

    2 weeks ago

    Singapore Information Technology Senior Management Forum Full time

    Posted Date 2/06/2025 Description **Job Description Summary**: **We are the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and...

  • Facilities Operations Specialist

    6 days ago

    Singapore Sunrise Senior Living Full time

    Sunrise Senior Living is a dynamic and growing organization that is dedicated to providing exceptional care and services to seniors. As a Maintenance Coordinator, you will play a critical role in ensuring the smooth operation of our facilities and providing a safe and comfortable environment for our residents.Key ResponsibilitiesMaintaining a safe, clean,...

  • Senior Packaging Technology Developer

    2 weeks ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Job SummaryMicron Semiconductor Asia Operations Pte. Ltd. is seeking a highly skilled Packaging Process Integration Lead to join our Advanced Packaging Technology Development (APTD) team. The ideal candidate will have extensive experience in process integration and development, with a focus on packaging technology.Key Responsibilities:Collaborate with...

  • Payroll Operations Manager

    1 week ago

    Singapore Ju Eng Home for Senior Citizens Full time

    About Our OrganizationJu Eng Home for Senior Citizens is a non-profit healthcare organization dedicated to providing quality care and services to our senior citizens. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of others.Job DescriptionWe are seeking an experienced Payroll Operations Manager to join our...

  • Senior Manager of Packaging Development

    2 weeks ago

    Singapore MICRON SEMICONDUCTOR ASIA OPERATIONS PTE. LTD. Full time

    Job Overview:">The Senior/Manager, Advance Packaging role at Micron Semiconductor Asia Operations PTE. LTD. is responsible for leading the development and optimization of advanced packaging processes, equipment, and materials.">Key Responsibilities:">">Develop and implement strategies to improve departmental performance and structure.">Collaborate with...

  • Senior Operations Manager

    2 weeks ago

    Singapore NTU (Nanyang Technology University- MainOffice-HR) Full time

    The Early Mental Potential & Wellbeing Research (EMPOWER) Centre is a University-Level Research Centre whose mission is to maximise every child's mental and emotional capital by uplifting neurodevelopmental trajectories during early sensitive periods through interdisciplinary discovery science and translational technologies.We are seeking a Senior Assistant...

  • Project Manager for Battery Technology

    7 days ago

    Singapore DURAPOWER TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    About DuraPowerWith 15 years of successful operations DuraPower Technology (Singapore) Pte. Ltd. has established itself as a key player in the battery technology industry. Our company has been identified by Enterprise Singapore for its significant growth potential and has received a substantial investment from Banpu Next (Banpu Group). This investment has...

  • Senior Vice-president, Technology Risk

    4 days ago

    Singapore Hays Finance Technology Singapore Full time

    A New York Stock Exchange listed global bank is looking for a Senior Vice-President, Technology Risk. **Your new company** A New York Stock Exchange listed global bank is looking for a Senior Vice-President, Technology Risk to join their team. This will be an expansion role as they seek to grow their team. **Your new role** - To manage the Technology Risk...

  • Senior Manager, Technology

    3 days ago

    Singapore Edelman Full time

    Edelman Singapore is seeking a Senior Manager (Technology), who will work with our technology sector team to manage all-around communications for our agency’s top clients. - Together with specialists in planning, digital, analytics, creative, and research teams in Singapore and across the globe, we develop integrated corporate reputation, public affairs,...