Social Media Operations Manager

5 days ago

Singapore Amazon Web Services Singapore Full time

5+ years of experience scaling company-wide programs
- 5+ years of experience in marketing operations
- 5+ years social media marketing or analyst
- Experience in coaching and inspiring others without direct influence
- Strong in Project/Program Management
- Knowledge of social content functions for channel optimization
- Strong writing skills, with a good grasp of tone and appropriate professional online communication.

Job summary

Key job responsibilities
- Conduit between APJ and Global Social Media teams to drive synergy of plans.
- Drive operational excellence for APJ and Region Social Media Managers.
- Provide framework and guidance on Social Media Marketing business plans.
- Drive business review cadence within APJ Social Media Marketing.
- Manage dashboards, localize and create meaningful reports in order to measure Digital/Social Media performance, including database cleanliness, and campaign effectiveness.
- Provide weekly and monthly reports, trends and insights eg: Social Media Listening.
- Provide analysis on channel spend efficiency.
- Test and Optimize various Digital/Social Media channels.
- Provide stewardship for Social Media management tools.
- Deploy and localize tools and platforms for APJ Social Media teams.
- Train employees on Social Media and AWS brand social style and voice guidelines.
- Comfortable working in a diverse group and contributing to an inclusive culture.

About the team
APJ Marketing Operations mission is to optimize and drive productivity of the business. We enable alignment among teams through seamless communications, best practices, and thought leadership. We are the stewards of information and take a forward-looking view, peeking around corners for opportunities and threats.
- Experience in Sprinklr, LastPass, NUVI, Tableau, Msights and EveryoneSocial
- Employee Amplification program experience
- Experience in community management
- Public relations and/or marketing experience
- Vendor management and contract experience
- Experience in Paid Social Media experience

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