Senior Guest Service Executive

1 week ago

Singapore OASIA HOTEL NOVENA, SINGAPORE Full time

**Responsibilities**:

- Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
- Provide courteous and efficient service and if possible, to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
- Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures. Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude at all times.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

**Requirements**:

- Minimum Diploma in any field
- Knowledge in Opera system
- Able to work in a fast paced environment and under pressure
- Able to stand for long hours
- Able to work rotating shifts, weekends and public holidays

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