Guest Services Executive

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Guest Services Executive (Restaurant)
role at
Pullman Hotels & Resorts
Join to apply for the
Guest Services Executive (Restaurant)
role at
Pullman Hotels & Resorts
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Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Job Description
The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.
Outlet Operations
Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
Take food and beverage orders according to guest's requirements and preferences.
Deliver food & beverage services in accordance to departmental standards and procedures.
Ensure that all food & beverage are serve according to LQA service standard.
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
Cross sell other dining venue when outlet is full.
Remember individual guest's names and their preferences to extend a personalized service.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management
Assist other Food & Beverage outlets with their operations during peak times or when required
Deliver and support outlet to achieve exceptional LQA Standards in the outlet
Qualifications
Knowledge and Experience
Secondary / High school education
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Minimum 2 years of relevant experience in a similar capacity
Working knowledge of MS Excel, Word, & PowerPoint
Additional Information
Good communication skills and ability to engage guests in conversations
Service oriented with an excellent eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Well-presented and professionally groomed at all times
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Other
Industries Hospitality
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