Salesforce Technical Support Consultant

3 days ago

Singapore K2 PARTNERING SOLUTIONS PTE. LTD. Full time

**Experience Level**:Minimum 3 Years
**Employment Type**:Full-Time

**About the Role**:
**Key Responsibilities**:

- Provide technical support and troubleshooting for Salesforce CPQ, B2B Commerce, and Marketing Cloud issues.
- Collaborate with stakeholders to gather requirements and provide technical solutions that align with business needs.
- Analyze, diagnose, and resolve user issues, ensuring timely resolution and mínimal disruption to business operations.
- Assist in the configuration, customization, and optimization of Salesforce platforms, including workflow rules, validation rules, and custom objects.
- Maintain system documentation and support procedures for ongoing reference and training purposes.
- Work with development teams to escalate and resolve complex technical issues when needed.
- Conduct regular system audits to ensure data integrity and compliance with best practices.
- Provide user training and support to ensure efficient utilization of Salesforce tools and features.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- **Minimum 3 years of hands-on experience with Salesforce CPQ, B2B Commerce, and Marketing Cloud.**:

- Salesforce certifications are highly desirable (e.g., Salesforce Certified CPQ Specialist, Salesforce Marketing Cloud Consultant).
- Strong understanding of Salesforce architecture, data models, and integration capabilities.
- Proven ability to troubleshoot technical issues, with a strong problem-solving mindset.
- Experience with Apex, Visualforce, SOQL, and Lightning Components is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced environment.

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