Fraud Incident Manager

1 week ago

Singapore PAYPAL PTE. LTD. Full time

Fraud Defense Command Center Incident Management (FDCC IM) is a diverse team of creative problem solvers driven by a desire to holistically mitigate PayPal Fraud Incidents. FDCC IM facilitates mitigation for Fraud Incidents by working with global cross functional teams throughout the Incident lifecycle. While Incident Management is a challenging role, FDCC IM maintains a positive attitude and leads Incidents with an empathy-focused mindset.

**Your day to day**:
In your day to day role you will:

- Facilitate Incident initiation, mitigation, recovery, and resolution for all PayPal Fraud Incidents.
- Influence and motivate teams across a diverse set of domains and geographic locations to ensure high-risk Incidents are addressed rapidly and efficiently.
- Leverage fraud and business knowledge to quickly identify and engage necessary teams to remediate potential fraud pressure and Fraud Incidents.
- Act as a liaison between various business and fraud groups for the resolution of short-term mitigation for Fraud Incidents.

**What do you need to bring**:

- BA or equivalent experience
- 7+ years or equivalent experience working in fraud domains, managing fraud investigations, managing Fraud Incidents, or managing Major Incidents.
- Technical support or operations experience; namely:

- Intermediate understanding of networking concepts and principles;
- Degree of on the job experience in information security; and
- Experience with data handling while working with various types of data and tools.
- Confidence engaging and questioning various functions and levels of seniority across organization.
- Must have a calm demeanor, remain positive under pressure, and an ability to multitask and manage multiple pressure situations in parallel and drive accountability from stakeholders.
- Strong collaboration skills and ability to positively influence teams through a climate of change.

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