
Fraud Team Lead
3 days ago
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Fraud Team Lead
role at
StarHub
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Fraud Team Lead
role at
StarHub
Assistant Manager – Fraud
As a Fraud Team Lead (Assistant Manager), you will play a critical role in leading the fraud prevention and investigation team within our fast-paced Telecommunications and Technology environment. Your responsibilities include overseeing fraud detection operations, conducting in-depth investigations, identifying fraud trends, and implementing mitigation strategies. You will also collaborate cross-functionally with departments including Customer Service, Finance, Legal, and Technology to protect the company from internal and external fraud risks.
Responsibilities:
Supervise and mentor the fraud analysis team, ensuring effective monitoring and investigation of potential fraud cases.
Monitor daily fraud alerts and suspicious activity across customer accounts, billing systems, SIM provisioning, and digital services
Conduct thorough investigations into complex fraud incidents, including subscription fraud, identity theft,
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