Service Director, Service Transformation and Governance

**General Information**:

- Req #
- WD00078565
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Thursday, February 13, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Responsibilities**:
**Service Transformation and Governance**:

- Develop and implement an IT governance framework that encompasses policies, standards, procedures, and guidelines for Service Delivery.
- Establish a Service governance committee to oversee Service Transformation initiatives, policies, and major changes.
- Define and monitor key performance indicators (KPIs) and metrics to measure the effectiveness of the Service Transformation initiatives
- Ensure compliance with relevant industry standards and regulations (e.g., ITIL, COBIT, ISO 20000).
- Promote awareness and understanding of IT governance principles across the organization.
- Lead Service Transformation initiatives using methodologies like Lean, Six Sigma, or ITIL best practices.
- Design, document, and implement Service Management process that enhance service delivery and customer satisfaction.
- Foster a culture of continuous improvement and innovation within the Service Delivery organization.

**Leadership and Collaboration**:

- Lead and mentor a team of IT professionals responsible for service governance and process improvement.
- Collaborate effectively with various stakeholders, including business leaders, IT teams, and vendors, to ensure alignment and support.
- Communicate effectively with senior management, providing regular updates on IT governance and Service Transformation performance.
- Stay abreast of industry trends and best practices in IT service management and governance.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum > 15 years of experience in IT service delivery management, with at least > 8 years in a leadership role (especially in the Service Transformation and Governance area).
- Proven track record of developing and implementing IT governance frameworks and driving transformation initiatives.
- Deep understanding of ITIL best practices and other relevant industry standards (e.g., COBIT, ISO 20000).
- Experience in Public Sector including relevant service governance models and regulatory compliance is a plus
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, interpersonal, and presentation skills.
- Ability to lead and motivate teams, and to work effectively with diverse stakeholders.

**Certifications**:

- ITIL 4 Managing Professional or ITIL v3 Expert certification is highly desirable.
- COBIT 5 Foundation or higher certification is a plus.
- Lean Six Sigma certification (Green Belt or Black Belt) is an advantage.
- Certified Information Systems Security Professional (CISSP) or other relevant security certifications are beneficial.

**Additional Skills**:

- Knowledge of project management methodologies (e.g., Agile, Waterfall).
- Familiarity with IT risk management and compliance frameworks.
- Understanding of cloud computing and emerging technologies.

LPS

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE