Assistant Manager, Guest Insights
6 days ago
**What the role is**
- The job incumbent will be part of the Marketing & Guest Experience (MGX) Division team to nurture and champion guest centricity culture in Sentosa. As the Assistant Manager in Guest Insights & Experience Department, your primary role is to develop, curate unique Sentosa wide Service Quality initiatives as well as conduct training as part of the Service Quality Team. You will also be supporting the team in attending to enquiries and feedback with internal and external stakeholders pertaining to the delivery of One-Sentosa Service Experience. As a member in the MGX Division, you are expected to contribute and support the various initiatives rolled out by the Division.
**What you will be working on**
- Be part of the team that drives and promotes SDC Service Vision - Be part of the team that oversees SDC’s Service Training Competency Framework - including development of the Service Training roadmap and its implementation across SDC (including engagement and sharing with Sentosa Island Partners) - Curate and conduct service training programmes - including the service component of the Corporate Induction Programme for new hires, and any other service trainings where necessary - Plan and execute initiatives and projects to deliver service excellence and inculcate a One-Sentosa Service mindset, among SDC staff and Sentosa Island Partners - Manage and host service roadshows and sharing of service initiatives and programmes for SDC Staff and Island Partners - Monitor and ensure high level of guest service on the island, as well as alignment with the Whole-of-Government (WOG)’s service quality standards
**What we are looking for
-
Chief Hotel Experience Officer
4 days ago
Singapore beBee Guest Full timeHotel Operations Manager Job Description">This role oversees the day-to-day functions of a hotel, ensuring smooth operations across all departments and striving for high levels of guest satisfaction. A Hotel Operations Manager plays a crucial part in maintaining efficient systems and processes that ensure seamless delivery of services to guests.">Guest...
-
Guest Relations Manager
4 hours ago
Singapore Far East Hospitality Full timeGuest Relations Manager (The Clan Hotel)Join to apply for the Guest Relations Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd Guest Relations Manager (The Clan Hotel)2 days ago Be among the first 25 applicants Join to apply for the Guest Relations Manager (The Clan Hotel)role at Far East Hospitality Management (S) Pte Ltd...
-
Guest Relations Manager
1 week ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full timeOversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department. - Supervise and train all Guest Relations duties including auditing of Colleagues. - Inspect all VIPs rooms prior to arrival and ensure all requests are met. - Is the key...
-
Singapore HANBAOBAO PTE. LTD. Full timeResponsible for providing business analysis, insights, and trend reporting to support the evaluation and development of strategic plans and business initiatives that drive the performance of the company. Provides strong thought partnership that is based on deeply rooted business understanding. This position is the key custodian of McDonald’s business...
-
Assistant Guest Relations Manager
2 days ago
Singapore RAFFLES SENTOSA SINGAPORE Full time**JOB SUMMARY** Reporting to Assistant Outlet Manager, the Assistant Guest Relations Manager is responsible in overseeing that guest are warmly welcomed at the F&B Outlets. At the same time, he/she will assist in the development and execution of promotions to increase revenue. **What you will be DOING**: **Guest Relations** - Monitor guest feedback and...
-
Guest Relations Assistant Manager
4 days ago
Singapore CHINGU DINING PTE. LTD. Full timeRepresent the restaurant with highest possible standard through excellent guest relations management. - To be responsible for all customer-relations development and management activities - Work closely with the Restaurant Manager on guests’ menu, marketing strategies, and promotional activities. - Ensure best level of service and attentiveness is...
-
Assistant Guest Experience Manager
2 days ago
Singapore OUE LIMITED Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Assistant Guest Relations Manager
3 days ago
Singapore RAFFLES SENTOSA SINGAPORE Full timeRoles & ResponsibilitiesJOB SUMMARYReporting to Assistant Outlet Manager, the Assistant Guest Relations Manager is responsible in overseeing that guest are warmly welcomed at the F&B Outlets. At the same time, he/she will assist in the development and execution of promotions to increase revenue.What you will be DOING:Guest Relations· Monitor guest feedback...
-
Assistant Manager, Guest Service
1 day ago
Singapore CapitaLand Full timeAssistant Manager, Guest Service page is loaded **Assistant Manager, Guest Service**locationsSingapore, Central Singapore time typeFull time posted onPosted Today job requisition idJR CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on real estate investment...
-
Assistant Manager, Guest Service
6 days ago
Singapore CapitaLand Retail Malaysia Sdn Bhd Full timeAssistant Manager, Guest Service page is loaded Assistant Manager, Guest Service Apply locations Singapore, Central Singapore time type Full time posted on Posted 30+ Days Ago job requisition id JR About Us CapitaLand Group (CapitaLand) is one of Asia's largest diversified real estate groups. Headquartered in Singapore, CapitaLand's portfolio focuses on...
