Campaign Management Lead

2 weeks ago

Singapore SPOTIFY SINGAPORE PTE. LTD. Full time

We are looking for a highly-motivated, experienced Digital Ad Operations Lead to join our Campaign Management team. In this role, you will be responsible for managing, coaching and growing the skills and expertise of the Campaign Managers across JAPAC region.

You will partner with your team members, other Campaign Management Leads and leaders in Sales, Account Management and beyond to ensure that we successfully execute our clients’ advertising campaigns and achieve our ambitious business goals.

**What you’ll do**:

- Build relationships with each campaign manager on your team, developing and coaching them in both daily performance and long-term career growth
- Serve as the primary point of escalation for your Campaign Managers and your colleagues across the business
- Proactively partner with your manager and peer Campaign Management leads to ensure that we are continuously improving our processes and systems, maximizing the efficiency of our campaign managers and the value they bring to our clients
- Provide technical expertise, troubleshooting and guidance using a client-centric approach to ensure your team has the tools needed to make optimization recommendations, meet campaign objectives and drive revenue growth
- Ask questions to uncover needs of customers and key partners, appropriately positioning Spotify’s capabilities and value in a way that drives client interest and campaign performance
- Access and analyze our performance data, clearly communicating key data points, historical findings and relevant advertiser research to internal partners and clients
- Liaise and develop strong relationships with cross-functional internal teams to deliver cohesive best-in-class customer service to our clients

**Who you are**:

- You have a Bachelor's degree and a minimum of 10+ years experience in media operations on the publisher or buy side
- You have a minimum of 7+ years experience managing a team with members in remote locations
- You are a passionate, accountable, creative and team-focused individual that will exemplify Spotify’s values
- You demonstrate the ability to think creatively, proactively problem-solve and efficiently communicate internally and externally
- You are experienced with Google Ad Manager and/or Megaphone
- You are experienced with Programmatic advertising
- You understand the technical foundations of digital media, podcasts and programmatic mediums and have experience proactively identifying solutions to problems
- You are fluent in 3rd party tracking vendors, including brand studies, viewability, and other relevant industry technology
- You have excellent dexterity with the Google and Microsoft suites of products, including Excel and PowerPoint, and have excellent verbal, written and presentation skills
- You understand the importance of building relationships and alignment across internal teams and within client organizations to meet mutual goals
- You are a highly organized multi-tasker with strong attention to detail, analytical and project management skills who thrives in a fast-paced, deadline-driven environment

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