Associate/analyst, Treasury/cash Management Operations Specialist, Institutional Banking Group Operations

2 weeks ago


Singapore DBS Bank Full time

Business FunctionGroup Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.As an Operations Department, we embrace and reinforce the strong PRIDE culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.Responsibilities* Transaction Processing & Authorization: Process and authorize transactions related to Foreign Cheque Clearing, Demand Drafts, and Cashier Orders.
This includes but not limited to daily reporting of volumes, reconciliation etc. AI-powered tools may be used for anomaly detection and fraud prevention.* Customer & Correspondent Bank Inquiry Handling: Handle and respond to inquiries/requests from internal/external customers and correspondent banks regarding cheque transactions. AI-powered chatbots may be used to handle routine inquiries, freeing up time for more complex issues.* Collaboration & Communication: Collaborate professionally and promptly with business units, support units, and agent/correspondent banks. AI tools may assist in scheduling and coordinating communications.* Risk Management & Reporting: Timely report and escalate risk events/incidents, suspicious transactions, and potential complaints.



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