Sr. Consultant, Cs Onboarding

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
CS Onboarding & Advisory Services is a team of specialized project and program managers providing high touch support for strategic projects and non-routine client requested initiatives which would benefit from Visa technical expertise.

This position serves as Visa Project Manager (PM) for implementation services provided to Clients with specific focus on new client onboarding (including fintechs), strategic, multi-market and multi-solution and multi-phased projects. Given the complexity of the project, the PM will perform the role of an Advisor and deliver consultancy services to the client.

This is an individual contributor responsible for high-touch delivery while solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a critical touchpoint with Visa Clients, to ensure the implementation is executed successfully with a Go Live objective.

In this role, you are expected to
- Lead and execute Visa client projects across new client onboarding and strategic client projects to ensure customer expectations are exceeded while maximising Visa Solution adoption and implementation in parallel to product developments and a changing landscape
- Drive pre-sale discussion, dealmaking and pitching activities to deliver technical advisory services on deep dive topics to solve clients’ technical and operational challenges
- Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
- Prepare and maintain detailed project plans, risk mitigation plans, status reports, and issues logs to enhance internal and external communications
- Gather and document project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality
- Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
- Set priorities, influence others, manage client expectations and multi-task under tight deadlines
- Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
- Orientation towards quality enhancement and process improvement, proactively identify opportunities and implement recommendations to increase service quality and efficiency
- Assume appropriate decision-making authorities to ensure flawless execution of project objectives
- Coordinate internal Visa resources to ensure delivery on commitments

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:
What you will need:

- Bachelor’s Degree or equivalent qualification
- A minimum of 10+ years’ experience in a customer support role in financial services, payment card, software or information services
- Possess deep Subject Matter Expertise in multiple areas such as card payment systems, products and services, project management, gained through years of experience supporting clients and new product implementations within a payment processing environment
- Strong interest in driving sales and derive huge satisfaction in delivering value to clients
- The ability to successfully manage competing priorities while serving as a positive influence across the organization.
- Be able to communicate complex, technical concepts in a focused and well-organized manner
- Be able to learn and acquire knowledge in new technologies in keeping step with market developments
- Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating s