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Customer Service Assistant

3 weeks ago

Singapore TOLL LOGISTICS (ASIA) LIMITED Full time

**About Toll: Global Logistics
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries.

Grow your career with Global Logistics, as we expand our operations across Asia. With a passion for progress, we’re playing our part in a vital industry that keeps global communities doing, moving and growing. We’re driven to be the best logistics partner for our customers. Our positivity and teamwork is recognised when we go ‘above and beyond’ to share our knowledge, improve how we work and solve complex problems. While every day brings a different challenge, we adapt with the autonomy to make fast decisions. Experience a caring and collaborative culture, where there is respect for our diverse backgrounds, skills, ideas and flexibility for our wellbeing. Progress your career through training, on-the-job learning and mobility, all in a safe, stable and secure working environment.

**Job Description**:
The Customer Service Representative reports directly to the Supervisor and is responsible for the followings:

- Communicate with customer regarding daily order requests (incoming and outgoing), and make delivery and collection arrangements.
- Communicate with the relevant Logistics Assistants to pass the information and documents completely and accurately.
- Perform order processing of customer’s receipt and issue orders according to customers' requirements. Check to ensure that data entry is accurate.
- Ensure that all relevant transaction records are accountable and maintained neatly in hard or soft copy
- Ensure and manage customer assigned properties (e.g. system key) in safe and good order at all times.
- Adhere to warehouse safety and security measures at all times
- Ensure clean-desk policy at all times (e.g. kept customer confidential info under key & lock)
- Escalate to Supervisor any critical issues regarding service, inventory, and equipment that can affect the quality of work

**Qualifications**:
Schedule:

- Day shift

Supplemental pay types:

- 13th month Salary
- Overtime Pays
- Variable Bonus

**Experience**:

- Customer service: 1 year (preferred)

**Be Connected**

With a bold vision and innovative drive, join our 16,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. Join us and take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.**
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.