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Customer Relationship Officer

2 weeks ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Customer Relationship Officer (12 months' contract).**

**Principal Responsibilities**
- Call existing customer base using a prepared call script to provide after-sales servicing and cross sell opportunity via our Mobile Financial Consultants
- Ensures strict compliance with company and partners’ policies and procedures - including but not limited to PDPA and DNC registry
- Delivers measurable outcomes with appointment setting and appointments met
- Meticulously manage and update leads provided
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
- 100% of calls to be captured in 3CM and/or Sales Force records
- Feedback to management team on customer feedback and areas of concern
- Any adhoc projects

Requirements

**Requirements**:

- 1 year of work experience in a contact centre, preferably in insurance
- A customer-centric mind-set
- Highly driven and motivated salesperson with a positive attitude
- Team player

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.