Content Moderator

7 days ago

Singapore Startups Full time

**SALARY**:
2600 - 3500 SGD

**INDUSTRY**:
Customer Service | Technical Support | Back-End Developers | Others

**JOB TYPE**:
Full-Time

**SKILLS**:
fluent english

**JOB DESCRIPTION**:
**Content Moderator (Social Media) Trust and Safety Officer**

**Work Location: Chai Chee, Singapore**

**Responsibilities**
- Tracking and following up on queues, ticketing and content labeling
- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
- Demonstrates strong problem-solving capabilities on content management
- Serve as an advocate for the user community
- Label content and flag for action
- Provides prompt and efficient service to client including appropriate escalation of any issues.
- Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
- Process Trust & Safety related jobs/cases and to also provide workflow support & testing In the context of this role, individuals may be exposed to potentially explicit content, and will need a level of resilience and maturity. Our employees’ well-being, health and safety will be taken care and we will ensure the necessary support and resources be made available to fulfil the responsibilities of the role.

**Qualifications we seek in you**
- Able to work on midnight, 24 X 7 rotating weekday and weekend shift on a rotational basis, based on the schedule and business requirement (9 hour shift - 5 day work week)
- Any Nitec, Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree
- Flexibility to take on multiple tasks, problem solving/critical thinking skills
- Adaptable to immediate changes and able to work in stress environment

**JOB RESPONSIBILITY**:

- Tracking and following up on queues, ticketing and content labeling
- Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.

**JOB REQUIREMENT**:

- Must be comfortable to work shift hours which includes midnight shift, weekends and PH
- Must be willing to travel to Chai Chee, Singapore for work.
- Any Nitec, Diploma/Advanced/Higher/Graduate Diploma or Equivalent degree
- Flexibility to take on multiple tasks, problem solving/critical thinking skills
- Adaptable to immediate changes and able to work in stress environment

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