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Head, Logistics

2 weeks ago

Singapore foodpanda Full time

**Company Description**
“To be the most loved everyday food and groceries destination” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

This role will be based in Singapore and will report to the Managing Director.

**About the role**:
As our **Head, Logistics**, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business:
**Responsibilities**:

- You will be empowered with full responsibility of the logistics of the business, leading a team of Logistics professionals as well as overseeing our rider partners
- Lead our logistics strategy - Challenge the status quo and find innovative ways to improve the logistics and operations ecosystem
- Full ownership of the logistics P&L
- Continuously optimize the structure of the Logistics department and manage it for maximum cooperation and productivity
- Own and Analyze KPIs to improve the delivery setup and overall operational performance, and take customer experience to the next level
- Scale and maintain our rider fleet - Ensure a constant and adequate inflow of rider supply and focus on rider retention, community and engagement
- Understand the value of competitive intelligence by proactively tracking the logistics and eCommerce industries to stay ahead of the curve in competitiveness and innovation
- Lead the optimization of processes and staffing for our Asia-Pacific Shared Service Centre in Malaysia to have a positive impact in riders’ day to day work
- Digitalize and automate internal processes in all the logistics verticals
- Work closely with relevant APAC teams on best practices and manage product rollouts locally, ensuring measurable impact and little to no friction for the end users (riders)
- Using a bottom up approach, continuously discover improvement opportunities and solutioning with clear business impact for the product to solve in the long term, while crafting short/mid-term workarounds
- Support other departments with operational guidance and resources

**Qualifications**
- Bachelor’s or Master’s degree in computer science, mathematics, engineering, economics, or any other quantitative field (STEM)
- You have at least 5 years of work experience in operations or a high growth start-up
- You have strong leadership and communication skills, work independently and are reliable
- You are process-oriented and data-driven
- You have strong analytical skills, ability to extract & analyze data, and presenting concise and actionable insights; SQL experience is a plus
- You have a depth of knowledge of the internet and e-commerce sectors
- You are driven and ambitious
- You are proactive and can lead projects independently, end-to-end
- You are highly proficient in spoken and written English
- Experience working in high-volume fast-paced environment is preferred
- You are confident and comfortable with questioning the status quo when needed
- You are dynamic and adaptable to a fast-paced environment

**Additional Information**
- A dynamic and challenging working environment with a steep learning curve
- Responsibility from day one in the leading food delivery company in the world
- The opportunity to be part of a happy, high functioning and smart team
- Periodic fun, engaging company events & team activities
- A company committed to developing you personally and professionally.
- A vibrant and international team with diverse backgrounds from all over the world
- A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.