General Manager, Head of Claims

COMPANY DESCRIPTION

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that’s all about our people - both the people that run the business, and those that manage our customers. We’ve always done things differently and prioritized a strong, commercial mindset. But we’ve never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We’re in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises - as the partner you can turn to in a tight spot
- meaning our customers stick with us. Our foremost rule is putting people first and that’s how we’ve become one of the leading ship owners and operators of today’s product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

DESIGNATION : General Manager, Head of Claims

RESPONSIBILITIES

**Responsibilities**:

- Oversee the Claims team while participating in calculating and submitting demurrage and all other claims related to vessel employment.
- Assume global responsibility for all vessel claims, demurrages and hires in Hafnia.
- Evaluate, establish, and uphold claim methodologies, processes, and procedures to enhance the efficiency of our claims management.
- Collaborate with various departments such as Chartering, Operations, Controls, Accounting, and Insurance to streamline procedures and ensure swift claim resolution.
- Maintain robust relationships with internal and external stakeholders, displaying persistence and resilience.
- Streamline operational processes to minimize gaps and enhance operational efficiency, maximizing the benefits of process enhancements.
- Engage with customers to expedite our accounts receivable; claim settlements, align perspectives on claims, ensure accuracy, negotiate, and resolve disputes through internal legal channels or defence clubs.
- Provide feedback to Chartering and Operations on commercial/contractual terms, issue identification, and solutions.
- Supervise all activities to ensure the timely submission of claims and revenues in accordance with charter-party terms and relevant KPIs.
- Ensure close alignment with the Controls team to maintain high standards and stringent governance across global departments.
- Insurance for pool related activities.
- Utilise BI reporting internally in the Claims department and provide reports to the commercial segment on Accounts Receivable, settlement rates, days outstanding etc.
- Travel to be expected overseas offices and clients/customers to ensure collaboration across departments and host on-site claims settlement meetings.
- Manage risk control, elimination, and mitigation efforts.
- Ensure timely collection of all outstanding, following Hafnia’s escalation process.
- Prepare, analyse and review various reports.
- Actively participate and engage in the process for the continuous improvement of departmental procedures.
- Lead and support your team of direct reports, overseeing team structures, job definitions, targets, recruitment, appraisals, feedback, training, development, and reward allocation in alignment with company culture and guidelines.

QUALIFICATIONS
- Demonstrate a track record of 5 years in managing teams and serving as a role model for team members.
- Exhibit strong leadership and people leadership skills, including the ability to develop, support, challenge, motivate, and coach team members.
- Be an expert in charter-party standard formats and claims handling.
- Possess a Bachelor’s Degree in Maritime Studies, Maritime Law, Finance or related discipline.
- Have at least 10 years of industry experience, preferably within the product or chemical tankers segment.
- A strong industry network with brokers, charterers and shipping lawyers is an advantage.
- Possess excellent negotiation skills.
- Have strong interpersonal skills and proficient verbal and written communication abilities.
- Display a solid understanding of Maritime law and possess a strong commercial aptitude.
- Naturally inclined toward analytical thinking and proficient with numbers.

OTHER INFORMATION

**How your typical day looks like**

As the Head of Claims for both Singapore and Copenhagen, your daily routine involves a dynamic mix of responsibilities spanning continents including attending to the needs and providing steadfast support to your team. Your schedule includes crucial cross-departmental meetings that allow y