Administrative Assistant, Operations

1 week ago


Toa Payoh, Singapore Home Nursing Foundation Full time

We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.

You’ll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others.

Embark on a meaningful career with HNF today

If you have what it takes, we love to hear from you

Kindly ensure that your NRIC no. is not stated in the resume.
- Perform Pre-admission procedure within one week of referral. The role includes explaining to patient or next of kin and completing the following documentation:

- Service Contract (physical and electronic versions) based on service type (as confirmed with primary nurse/ nurse clinician)
- Financial - Fee, payment mode, deposit, various healthcare subsidies scheme e.g. Mean Testing, ILTC Drug Subsidy Scheme, SMF.
- Personal Data Protection Act and obtain consent.
- Timely and appropriate documentation in electronic medical record system pre-admission module, hardcopy storage, etc
- Track and monitor outstanding payments by conducting follow-up calls to patients and ensuring proper documentation and follow-ups.
- Timely and appropriate documentation in electronic medical record system pre-admission module, hardcopy storage, etc
- Maintain physical/electronic document system neat and systematically for ease for storage and retrieve of such documents/dockets as required.
- Provide coverage and ensure proper handover for Medical & Surgical Store when necessary.
- Provide coverage and ensure proper handover for reception when necessary.
- Provide call centre coverage when necessary. Call centre coverage duties include:

- Assist in updating patient profiles/contact details if necessary.
- Assist in scheduling emergency or non-urgent appointments.
- Demonstrate good interpersonal relationship with patient/NOK and colleagues.
- Collaborate actively with other colleagues to facilitate good teamwork.
- Any other related duties as directed by the said reporting officer.

**Job Requirements**
- Minimum N level with at least 3 years of relevant work experience
- Relevant healthcare or community-based service experience preferred
- Possess basic computer knowledge and skills

**Working Hours**

Monday to Thursday: 8am to 5.30pm

Friday: 8am to 5pm



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