University Engagement Coordinator
2 weeks ago
Cialfo is a leading platform connecting students, higher education institutions and counselors through technology driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions and higher education institutions. We're one of the fastest-growing edtech startups in the region, consistently charting new heights
Our University Engagement Coordinator, SG will work with our University Engagement Manager and their university partners in the SG to support the onboarding and usage of the Cialfo Explore platform. The coordinator will work to ensure that the University Engagement Manager is fully supported and that all fulfilment responsibilities are properly managed and executed upon effectively.
**Responsibilities**:
- Have full working knowledge of the Cialfo Explore platform to support client needs and offer client feedback directly to the product team.
- Coordinate and support the onboarding process working with the regional fulfilment team
- Contribute to monthly business reviews to report on partner success.
- Advise university representatives on best practices leveraging the Cialfo platform.
- Manage and track contractual obligations, programs and events.
- Keep partners informed of new offerings and new opportunities offered through Cialfo.
- Work with the University Partner to collect, manage and store data in the Cialfo platform.
- Work the the Cialfo Product and Events teams to report on university partner success, and make recommendations or strategic shifts as needed.
**Requirements**:
- 3+ years of meaningful experience in partner engagement, training, or strategic consulting organisation.
- Experience working with university or college recruiting or admissions professionals is a plus.
- SaaS education technology experience is preferred.
- An in-depth understanding of the educational technology landscape.
- Client delivery project management skills, including using project management tools such as Asana.
- Experience using a CRM such as Salesforce, or a customer success management platform such as Churnzero is a plus.
- Experience using JIRA to report bugs and client feedback is a plus.
- Experience using a content management tool such as Contentful required.
- Excellent professional communication skills and the ability to work globally across time zones with supporting functional teams a must.
- Have excellent attention to detail and a passion for data accuracy.
- Having a marketing background with experience as a Program Coordinator, Event Coordinator, Social Media Coordinator is an add on
**Benefits**
Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:
- Paid Annual and Medical leaves
- Flexible working environment
- Medical Health Insurance
- and more...
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