Assistant Community Manager

6 days ago

Singapore HUSTLE & BUSTLE PTE. LTD. Full time

We are hiring **Hustlers **wanted.

As Hustlers, first and foremost, we enjoy what we are doing We work hard, work smart and double down for what we believe in. We see challenges as part of the creative-solving process and as a team are constantly striving to be better, together, each and every single day. So that even when the going gets tough, the Hustlers get going

This role will report to The Common Ground group Community Manager.

**Primary Responsibilities**:

- Provide front desk support - Managing Coworking members’ tenancy and account which includes rental payment, mail, meeting/event space booking.
- Manage all building operations and communicate with external vendors to ensure the highest level of tenant satisfaction with the physical space.
- Develop community initiatives designed to create connections between tenants, including introductions and connections.
- Solve tenant-related issues to ensure a close knit community and manage tenants expectations.
- Check in with tenants to build relationships and seek feedback and act upon it in a timely manner.
- Oversee community events to ensure there is a good balance of networking, tenant appreciation and lead generating and sales-related events.
- Proactively keep tabs on members’ business objectives and need to identify ways that The Common Ground can help them grow.
- Identify opportunities and act on them to connect tenants when necessary.
- Design and implement rules, guidelines and best practices for the community to optimize tenant experience.
- Recommend best practices, including but not limited to community management, sales and events.
- Vet through potential leads, including possibly gatekeeping where business may not be in the interests of the community.
- Explain policies and procedures to tenants, including but not limited to membership agreement and billing procedures.
- Participate in departmental planning and design meetings, as well as brainstorming sessions.
- Assist to create event designs, drawings and renderings for company’s events, following company policies, procedures and practices.
- Assist in content development and copy writing for social media, EDMs, collaterals, and campaigns
- Maintaining meaningful relationships with existing clients to ensure that they are retained.

**Building Management**:

- Make recommendations to the Chief Executive Officer and Chief Operating Officer on any repairs, maintenance and upgrading within the space.
- Monitor and set priorities based on feedback and clearly communicate adjustments to the team.
- Review all documents to ensure licenses and maintenance contracts are updated and accurate.
- Supervise move-ins and move-outs for a quality experience.

**Requirements**:

- Excellent verbal communication skills.
- Excellent writing skills.
- Excellent interpersonal and presentation skills.
- Hands-on experience with social media management.
- Knowledge of online marketing
- Attention to detail, critical thinker and problem solver
- Thrive in a customer facing role
- Willingness to work around the clock (being an Assistant Community Manager means that the job

involves working some evenings and weekends, and responding to community members outside of work hours).
- Basic accounting skills (needs to know how to issue invoices and process payments. He/she also needs to be able to manage the account book to track the cash inflow/outflow).
- UI/ UX experience would be advantageous.

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