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Administrative Assistant

3 weeks ago

Singapore UNITED OVERSEAS INSURANCE LIMITED Full time

**About the Division/Dept**

The Commercial Distribution Division is responsible for the growth of commercial businesses across multiple channels including Bancassurance, Intermediaries, Direct channels and Partnerships. The Commercial Bancassurance department services takes care of the business that comes through the bank channel, from winning the new business to servicing existing clients together with the Relationship Managers from the Bank.

It is also responsible for providing holistic, bespoke insurance solutions for its commercial customers, delivering service excellence and increasing market awareness of UOI to achieve customers’ trust and recognition.

**Job Purpose**

As an Administration Assistant, you will be responsible for providing administration and operations service to the business underwriters in CDD a swell as servicing support to direct commercial clients, with the end objectives of revenue growth and customer satisfaction. The role also assists to drive transformation within the division in line with strategic objectives.

**Main Responsibilities**
- Assist underwriters in preparing insurance summaries, renewal invitations and policy instructions.
- Support the underwriters to actively manage insurance renewals.
- Assist in servicing bancassurance clients and attending to their enquiries promptly to ensure customers satisfaction.
- Assist underwriters in ensuring premiums are collected within premium warranty framework and that policies are sent out to customer within a stipulated time frame.
- Support transformation projects within division and across the company where required.
- Cover administration work such as preparing reports, issuing cover notes, running periodic analysis of business and client activities.
- Undertake any other assignments as allocated by the Division Head and Department Head to contribute to the overall corporate objectives.

**Requirements**:

- Preferred Diploma or experience in general insurance administration
- Possessing Certificate in General Insurance is a plus
- Require proficiency in Microsoft Office Suite
- Require good problem-solving and communication skills
- Possess empathy and passion for customer service
- Ability to work well in a team
- Knowledge of Mandarin is a bonus so as to service mandarin-speaking clients