Access Management

2 weeks ago

Jurong, Singapore GECO Asia Full time

You’ll be working as part of the Security department within Technology Services. Within Security, you’ll be part of a global Access Management team and responsible for all aspects of production support. The team provides 24x7 support with a follow the sun operating model. Some shift work is to be expected.

**Responsibilities**:

- Manage support and monitoring of the bank’s critical Access Management solutions, synchronization/provisioning workflows and infrastructure components through the complete IPM lifecycle
- Analyze recurring failures and events as part of Continuous Service Improvement and eliminate top demands using cutting-edge RPA & AI tools
- Work collaboratively with internal/external teams, always focusing on the best approach for the bank
- Managing knowledge articles in the knowledge management repository
- Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

**Requirements**:

- Minimum of 8 years of IT experience in development or large scale production operations teams
- Minimum of 5 years of experience in Access Management/ Security IT (eg, Sun/Oracle IDM, Sailpoint, Siteminder, Cyberark)
- Sound understanding of Unix, Windows & Database queries
- Sound understanding of Financial domain and Security.
- Ability to work under pressure and manage multiple, concurrent / conflicting priorities
- A good understanding of ITIL Service Operations process such as Incident Management, Request fulfilment, Problem Management.
- Familiarity with Six Sigma or Lean would be advantageous
- Familiarity with Service Management tools (eg: Service Now) for the logging and tracking of incidents, and service requests
- Preferable tools knowledge: Putty, TOAD

**You are**:

- Strong analytically with a natural ability to solve complex issues
- Excellent team player & lead with pro-active, positive personality and "can-do" attitude
- Flexible & able to remain calm in highly stressful environment
- Able to multi-task and prioritize incidents & requests accordingly
- Customer focused with strong communication skills

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