Associate - Client Service & Support Specialist

2 weeks ago

Singapore Moody's Full time

Key Responsibilities:

- Acquire in-depth knowledge of Moody's Analytics Loan Origination and Credit Assessment software solutions and the technology, environments, and platforms they run on.
- Accurately troubleshoot and investigate complex technical issues reported by client through hands-on, and respond to client demands in a courteous, professional, accurate and timely manner.
- Take ownership of issues reported to Moody’s, which could be cause by the software bug or the client’s technical environment. Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
- Provide in-depth education and assistance to client on product features, functionality, and the product technical architecture.
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Services, CloudOps, Product Management, etc.
- Identify, capture, and channel client feedback on product to the Product Managers
- Must be educated to degree (or equivalent) level in Computer Science, Engineering or similar discipline
- Minimum 2-3 years relevant experience in the areas of development, implementation, support, or data analytics of enterprise software. Banking software experience is a plus.
- Good understanding of Postgres or any other relational database (admin and use)
- Understanding of the AWS Cloud environment is a plus
- Excellent written and verbal communication skills. Be able to explain the complex technical issues to the customers.
- Ability to work autonomously with minimum supervision in a remote working environment, yet engage effectively with the team and other departments within Moody’s
- Fluency in English is essential.
- We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

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