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Unified Communications Expert

3 weeks ago

Singapore NITYO INFOTECH SERVICES PTE. LTD. Full time

Based in Singapore office, you are part of Network Expertise & Innovation Team, in charge of Network / VoIP Infrastructures/Solutions Evolution and Transformation projects. You will also be providing support during major or critical production incidents.

**Your main Responsibility include, but not limited to**:
**60% - Participation to VoIP Transformation project**:

- Migration from Cisco on-premises solution to Microsoft Teams and eco-system
- Migration from local PSTN (public call network) access to regional SIP hub (SIP protocol)
- Devices policy and catalog definition
- Business needs analysis in technical projects context - Functional requirements and technical specifications document realization
- Technical Service requests implementation - Configuration modification and expertise requests management

**40% - Level 3 Support**
- Providing Level 3 Support on VoIP and network incidents for Users on both new and legacy systems.
- Incidents and problems management: technical analysis, coordination in incident resolution, RCA

**Minimum requirement**:

- A Bachelor’s degree in information technology or similar field from a reputable education institute
- Around 7 years of experience as VoIP function, familiar with Cisco, CUCM v12, CUC, CUAC, UCCX, Jabber
- Around 3 recent years of experience, in Microsoft Teams, Direct routing, SIP, Audiocodes SBC (ARM, OVOC)
- Ability to work autonomously and well in a multi-national matrix set-up

**Good to Have knowledge**
- LAN/WIFI (Switching/Routing/Segmentation) : Cisco, Cisco ACI, Meraki
- Filtering/VPN/IPS : Palo Alto, Checkpoint, Fortinet
- New add: Contact Center, and Salesforce Integrate with UC system