Customer Support Executive

2 weeks ago

Singapore LEICA GEOSYSTEMS PTE. LTD. Full time

We are looking for an experienced **Customer Support Executive **to join Leica Geosystems, a part of Hexagon AB that provides innovative solutions for the Surveying, Buildings, and Heavy Construction industries.

**ABOUT THE ROLE**:
The Customer Support Executive will be responsible to provide administrative support to the Sales Unit Singapore team and handle post sales activities related to order processing and delivery, sales support, service of equipment and logistics.

**DUTIES & RESPONSIBILITIES:
Sales Support
- Main focal point between sales team and customers to ensure smooth day-to-day business operations using SAP (Sales Order Module)
- Ensure that customer orders and transactions are processed in an efficient and timely manner
- Responding promptly to customer enquiries and provide professional customer support
- Liaise with Singapore Finance team and monitor customer accounts as required
- Manage and maintain Sales Unit Singapore inventory and loan equipment for events, exhibitions, training etc.
- Manage and support administrative elements of exhibitions, training sessions, external and internal customer meetings
- Generate and disseminate reports from SAP as required
- Prepare the supporting documents to facilitate audit purposes
- Perform other tasks which may be assigned from time-to-time

Service
- Main focal point between service team and customers to ensure smooth day-to-day business operations.
- Receives in-coming equipment for servicing and maintains close contact with customer regarding completed equipment collection or delivery
- In-charge of technical service quotations, billing and co-ordination with the Central Technical Service team

Logistics
- Manage delivery and collection of equipment for sales and service departments
- Liaise with sales team to maintain optimum stock levels
- Ensure timely goods arrival and dispatch to customers
- Liaise and interface with Distribution Center Singapore Customer Service as required to ensure timely and accurate order fulfilment
- Perform year end stock count & ensure the safeguard of inventory

**EDUCATION / QUALIFICATIONS / EXPERIENCE / COMPUTER SKILLS**:

- Minimum Diploma with 3-5 years of customer service and order processing experience
- Good knowledge of sales and customer service techniques
- Relevant experience in organizing & planning for trainings, exhibitions & internal and external meetings
- Must have experience with SAP preferably S4 Hana
- Ability to multi-task, prioritize, and manage time effectively.
- Exceptional PC skills with demonstrable knowledge of MS Office
- Experience with Salesforce is preferred
- Demonstrable ability to work well in team-based environment as well as independently

**WHAT WE OFFER**
- Competitive compensation
- Opportunity to make an impact on the business
- A workplace in which people are passionate about what they do
- A values-driven company culture making a difference in the world
- A leading position to drive improvements and growth

  • Customer Service Executive

    2 weeks ago

    Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...

  • Customer Service Support

    2 weeks ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS**: AETOS Capital Group Pty Ltd is a renowned Australian broker specializing in financial products trading services, provide retail and corporate clients with diversified financial derivative products including Margin Forex Contracts and CFD in Precious Metals, Indices, Commodities, Shares and Cryptocurrencies. **AETOS Support Services Pte Ltd...

  • Customer Support Executive

    2 weeks ago

    Singapore GOODRICH AEROSTRUCTURES SERVICE CENTER - ASIA PTE. LTD. Full time

    **Responsibilities**: Essential responsibilities include but are not limited to: - Report to Customer Support Manager and support Business Development Directors on account related issues - Proficient in aftersales service support such as generating sales quotation and follow-up to closure, including producing routine Customer Status Report, Monthly Sales...

  • Customer Service Support

    7 days ago

    Singapore AETOS SUPPORT SERVICES PTE. LTD. Full time

    **About AETOS** AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading services.AETOS Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance. **About...

  • Customer Support Executive

    2 weeks ago

    Singapore EMSIL TECHNOLOGIES PTE LTD Full time

    We are looking for Customer Support Executive to support our operations.Minimum Diploma of any Engineering fieldFresh grads may apply, training providedJob Responsibilities: - Handle customer Industrial product enquiries - provide correct product specification to customers. - Support current projects and provide solution to customer requirement. - Provide...

  • Customer Support Executive

    2 weeks ago

    Singapore Sleek Full time

    Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...

  • Customer Support Executive

    6 hours ago

    Singapore SLEEK TECH (PTE. LTD.) Full time

    **About Sleek** Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in...

  • Customer Support Executive

    6 hours ago

    Singapore Sleek Full time

    **About Sleek** Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in...

  • Customer Support Executive

    2 weeks ago

    Singapore GLAMCO AVIATION PTE LTD Full time

    We are looking for highly independent and hands-on individual to join our operations team as **CUSTOMER SUPPORT EXECUTIVE **. You will be responsible for following: - Permanent fulltime position, 5 days week - Reporting to immediate supervisor in Operations **Job Roles and Responsibilities: - Sales Order management: - Sales and operational role on...

  • Customer Support Executive

    2 weeks ago

    Singapore STAMFORD PRECISION TOOLS PTE LTD Full time

    **Job Highlights**: - Embrace a work environment that promotes upskilling - Employee wellness initiatives - 5 Days Work **Overview**:As a Technical Customer Support Executive, you will play a crucial role in supporting customers and the sales team, focusing on technical inquiries related to precision tools. You will also be involved in supporting...