Client Success Manager
5 days ago
Clients are the lifeblood of Emarsys and the Client Success Manager is responsible for the Satisfaction, Retention and Growth of those Clients.
The Client Success Manager will turn our Clients into Emarsys advocates by understanding the Clients´ goals and demonstrating how our technology and services can drive business results as well as guiding our Clients to get the most out of their investment in our Client Engagement Platform.
**RESPONSIBILITIES**
- Identify opportunities for clients to reduce their workload through automation and deeper integration of the Emarsys platform into their marketing operations.
- Work with the Senior Stakeholders of your account portfolio to understand and assess their business objectives and promote Emarsys’ value and ROI through adoption and usage of our solutions.
- Manage and constantly improve the on-going client relationship for all of your assigned accounts by working with Technical Client Services, Professional Services and Strategic Services to deliver a best in class customer experience to all of your clients and act as the point of escalation for client-specific issues if they affect the relationship and/or revenues
- Use your knowledge of digital marketing best practice and Emarsys solutions to oversee client growth and deliver a return on the clients Emarsys investment.
- Use your relationships with clients to create advocacy within your portfolio to drive testimonials, case studies and references to create new business opportunities.
- Take ownership of the transfer of information from Product Development and Marketing to your portfolio of clients to drive upsell and cross selling opportunities and secure our long-term revenue stream through the timely renewal of client contracts Regularly use Salesforce & other information systems to provide timely and accurate forecasting and reporting of activity **REQUIREMENTS**
- A high energy individual with a passion for technology and everything digital, ideally with a background in Marketing Technology or SaaS
- Experience in a quota & results driven role
- Comfortable in a fast-paced, high-growth environment
- Excellent Client management skills and strong communication skills
- Demonstrated ability to deal with change, think strategically, and make complex decisions
- Confidence presenting to large groups of people
- Process and task oriented; very organized and diligent.
- A positive attitude.
- Tech affinity: You should be able to do complete product demonstrations and credibly discuss technical topics such as data integration, XML APIs, etc.** WHAT WE OFFER**
- Join a fresh faced, globally diverse company, with truly impressive cutting-edge machine learning and artificial intelligence (AI) cloud technology
- A tangible opportunity to build your tech career and work with seriously talented individuals in the industry - both nationally and worldwide
- An energizing and modern work environment in the heart of Singapore
- At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality._
-
Client Success Manager
2 weeks ago
Singapore Canopy Full timeClient Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...
-
Client Success Manager
2 weeks ago
Singapore Maritime Singapore Connect Full time**Nautilus Labs Pte Ltd** **About Nautilus.** Nautilus is building artificial intelligence to advance the efficiency of ocean commerce. We deliver technology and services to help shipping companies minimize fuel consumption, maximize operational efficiency, and optimize fleet performance. By arming ship owners and operators with real-time predictive...
-
Client Success Manager
2 weeks ago
Singapore PICO (SINGAPORE) PTE. LTD. Full time**Purpose of the role**: Pico is looking to expand its’ Client Success Management (CSM) team in APAC to support growth in clients and market share. The CSM team sit alongside the Sales and Sales Engineering teams, and are responsible for the management of technical project deliveries across Pico’s product suite. The role of the Client Success Manager is...
-
Client Success Manager
3 days ago
Singapore Addepar Full time**Who We Are** Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's...
-
Client Success Manager
48 minutes ago
Singapore Rimini Street, Inc Full time**About Rimini Street, Inc.**Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize,...
-
Client Success Manager
3 weeks ago
Singapore Canopy Full timeClient Success Manager (Family Office Solution) Client Success Manager (Family Office Solution) Canopy is a Singapore-headquartered wealth data aggregation and insights platform that helps high-net-worth individuals (HNWIs) and wealth professionals make better investment decisions with anonymized financial data. Our cutting-edge wealth management technology...
-
Client Success Manager
1 week ago
Singapore Flywire Full timeOverview Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation,...
-
Client Success Manager
2 days ago
Singapore Addepar Full timeWho We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar's platform...
-
Client Success Manager
1 week ago
Singapore Flywire Full timeOverview Flywire's Travel business is on a rapid growth trajectory, and we're looking for a pioneering Enterprise Client Success Manager to be a foundational member of our new Sertifi APAC team. You will be the strategic partner and trusted advisor to our most important hospitality clients, driving their success by ensuring seamless implementation,...
-
Client Success Manager
2 weeks ago
Singapore Propseller Full timeJoin to apply for the Client Success Manager role at Propseller 1 day ago Be among the first 25 applicants Join to apply for the Client Success Manager role at Propseller Direct message the job poster from Propseller In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore's...
