Manager/senior Manager, Programmes Implementation

2 weeks ago

Paya Lebar, Singapore WSG Workforce Singapore Agency Full time

As a Manager/Senior Manager in the Programmes Implementation & Management team, you will be part of a dynamic team that implements, manages, and reviews a suite of national programmes that will enhance the employability and support the transformation of the local workforce to meet ongoing economic challenges.

**Reponsibilities**

Your role is integral in programme operations and policy work, including but not limited to:

- Engage and provide guidance to programme partners to ensure that they meet the programme’s objectives and adhere to service standards.
- Review operational processes with programme partners, including identifying and mitigating risks, to ensure continuous improvement in programme design and take-up.
- Prepare budget proposal for programme variation and/or renewal.
- Handle appeal cases and ensure timely follow through, from the point of assessing the case’s merits and putting up recommendations for Management’s approval, to closing cases with appellants.
- Undertake investigations for whistle-blowing and feedback cases to determine if enforcement, remedial or any other appropriate action is required, based on WSG’s penalty and compliance framework.
- Prepare supporting documents required for audit checks, and follow up on audit queries, observations and recommendations.

**Experience**

**Knowledge/Skills**

Possess understanding of:

- Labour market information and outlook
- Employment issues and challenges for different workforce segments (e.g., PMET, Rank-and-file, Long-Term Unemployed)
- WSG’s programmes and services

**Desired skills include**:

- Effective Communication - Possess business writing skills and good presentation skills; able to engage stakeholders such as programme partners and jobseekers.
- Critical Thinking - Using logic and reasoning to identify alternative solutions or approaches to problems
- Creativity and Innovation - Think and synthesise new possibilities to improve user experience (for jobseekers / employers)
- Prior experience in programme implementation/management work would be advantageous

**Abilities / Aptitudes**
- Meticulous - Has an eye for detail and enjoy process-driven tasks
- Responsible - See through tasks assigned and escalate at appropriate juncture
- Resourceful - Able to obtain and synthesise information from various sources to address and resolve challenges independently, or rally fellow co-worker(s) as required
- Agile - Adaptable and flexible to meet with last minute or unexpected changes

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