
Director of Operations, Valley Wing
1 week ago
The Director of Operations, Valley Wing is responsible for the daily Front Office and F&B operations of the Valley Wing and ensuring consistent adherence to the required service and product standards of the Valley Wing in order to meet with the expectations of the Valley Wing guests and visitors.
This multi-skilled role requires the Director of Operations to perform other additional tasks that may be assigned by the EAM- Rooms or Director of Rooms, as required.
To ensure work process and performance are in compliance with Company practices, policies, Shangri-La Experience and Service Standards.
Manages and actively supervises the Front Office and F&B operations in the Valley Wing; ensuring and checking that the required service and product standards are maintained at all times.
Ensures personal engagement with all VIP, Suite guests & repeat guests of VW and their preferences are collected, correctly recorded and acted upon, in order to delight our guests.
**Requirements**:
Manages and actively supervises the Front Office and F&B operations in the Valley Wing; ensuring and checking that the required service and product standards are maintained at all times.
Leadership skills
Good interpersonal skills
Diplomatic
Displays judgment & initiative
Ability to make quick decisions
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