Customer Support Executive

2 weeks ago

Singapore Razer USA Ltd. Full time

Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work **, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work, **providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Job Responsibilities**:
The Customer Support Executive will assist with walk-in customer appointments for defective Razer products that include (but are not limited to): Systems, Peripherals, Mobile, and Gaming Chairs. This role will also be required to provide voice support to Razer customers.

The Customer Support Executive must demonstrate the ability to comprehend and act on requests from management, couriers, Razer employees and customers with the goal of resolving the inquiries in a timely manner.

**Core Responsibilities**:

- Provide voice technical support to Razer customers for Razer products
- Assists customers on site (in-person) for their defective products
- Arrange for customer returns to be picked up by courier
- Process RMA creation requests accurately and in a timely manner
- Analyze, manage and report on cases in customer relationship management (CRM) tool
- Communicate with customer regarding the delivery/pick up availability of their package
- Processing assigned tasks within the given SLA, with the goal of 100% accuracy
- Assist with the processing and analyzing of replacement and repair RMA’s
- Other duties as assigned by management

**Core Competencies**:

- Job Knowledge : Understand duties, and responsibilities. Have necessary job knowledge, understand company mission/value, keep job knowledge current, and be in command of critical issues.
- Teamwork : Meet all team deadlines and responsibilities, listen to others and value opinions, help team members to achieve goals, welcome newcomers, and promote a team atmosphere.
- Decision Making/Judgment : The ability to interact effectively with stakeholders and make sound decisions for the business.
- Initiative : Take independent action, seek out new responsibilities, act on opportunities, generate new ideas, and practice self-development.
- Productivity : Manage a fair workload, volunteer for additional work, prioritize tasks, develop good work procedures, manage time well, and handle information flow.

**Education, Experience, and Skill Requirements**:

- Diploma/Bachelor’s degree or equivalent work experience
- Data Entry background is preferred-but not required
- Attention to detail with Strong and proven problem-solving skills
- Ability to multitask - working on multiple cases at the same time
- Must demonstrate the ability to prioritize tasks and work under strict timelines
- Able to excel and strive in a fast-paced environment
- Excellent verbal and written communication skills and comprehension
- Process driven and dedicated to following and improving established policies and procedures
- Ability to critically think and analyze information on the fly

**Pre-Requisites**:
**Are you game?

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