Client Success Manager

1 week ago

Singapore ESGTech Pte Ltd Full time

**The role**

Client success is one of the most important roles in ESGTech. You are responsible for lighting up our customers and ensuring they experience the complete ESGTech offering. As a member of the client success team, you will become a product expert and preacher of all the amazing features we have to offer. You will be responsible for the onboarding, training, support, and product demonstration for new accounts.

You will also work to assist the sales team in renewals and identify opportunities for both up-selling and cross-selling. You will be obsessed with your customer’s success via smart marketing campaigns; continuous, proactive care and support; and the fostering of positive, mutually beneficial customer relationships.

**We’re looking for people with the following attributes**:

- You have minimum 2 years of experience in technology-related, SaaS or B2B customer success, account management, digital marketing, or business development roles.
- Scale-up mentality and grit, evidenced by a strong work ethic, a drive to succeed, an ability to take ownership of decisions, and contribute to team success, in a dynamic, high-growth environment.
- Diplomacy, active listening, creativity and poise under pressure when working through customer issues.
- Extremely well organized, high attention to detail, with strong multitasking skills.
- Excellent written and oral communication, and relationship skills.
- Working knowledge of popular CRM and task management programs such as Zoho and Slack.

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