Digital and Service Offering Manager, Apm

2 weeks ago

Singapore Kone Full time

**Company**:
Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

**Why this role?**

Service and Digital Offering Manager is responsible for the development and deployment of digital and service offerings to Frontlines and Units in KONE Asia Pacific, Middle East, South Africa and Turkey (APM).

**What will you be doing?**

**1. Service and digital offering management**

Manages the end-to-end development and/or deployment of a portfolio of digital and service offering. Key activities include:

- Defines Area’s end-to-end strategy of assigned offering portfolio based on market assessment and feedback from Units.
- Gather and evaluate Unit business requirements and conduct fit-gap analysis of global offerings, collaborate with Global teams to ensure that the offerings are fit-for-purpose for the Area.
- Participates in technical development activities where required.
- Manage and drives offering scope and roadmap.
- Develop go-to-market strategy for assigned offering portfolio - customer value proposition, target segments/ customer profile, pricing and offering bundles etc.
- Follows up and takes corrective actions on offering performance and quality.
- Collaborates with Business Line colleagues in the Units, other Areas, and Global for best practice sharing and driving areas of improvement in assigned offering portfolio.

**2. Customer relationship management and sales support**

Supports units in:

- Creating support material for Sales Managers and Salespersons in defining, specifying and communicating KONE benefits and advantages of service and digital offerings.
- Identifying and describing benefits and advantages of offerings to customers in different segments where relevant.
- Developing marketing activities and campaigns
- Achieving targets and analyzing and maintaining service and digital offerings - product and pricing data, sales and tendering tools and pricing guidelines.

**Are you the one?**

**Required Skills**:

- Good understanding of technology/ digital topics (e.g. predictive maintenance, cybersecurity, APIs, data visualization etc), prior technical experience in capacities such as product development/ management.
- Knowledge of digital product development cycles, agile methodologies.
- Knowledge of product life-cycle management, methodology and tools

**Preferred Skills**:

- Presentation and communication skills
- Service and digital offering knowledge
- Sales, pricing, marketing and customer relationship management knowledge
- Knowledge of markets in APM

**What do we offer?**
- Development and growth opportunities within a global organization.
- Warm and friendly international working environment, covering
- Being part of an industry leader in sustainability.

LI-RJ1
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

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